Jobs with NJM Insurance Group
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NJM Insurance Group
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about jo...
Nov 9, 2024
Trenton, NJ
NJM Insurance Group
Staff Attorney (Claims)
NJM Insurance Group
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Parsippany, NJ
NJM Insurance Group
General Claims Associate
NJM Insurance Group
DescriptionAre you a full-time university student looking for a part time job? Come talk to us! NJM Insurance Group, a top-rated insurance company, is INTERVIEWING NOW for part time Student Associates...
Nov 7, 2024
Parsippany, NJ
NJM Insurance Group
This is an exciting time to join NJM Insurance Group as we continue to expand into new markets! With a nationally ranked reputation for outstanding customer service and a history that spans more than...
Nov 7, 2024
Hunt Valley, MD
NJM Insurance Group
Precertification Nurse
NJM Insurance Group
Reporting directly to the Medical Management Supervisor and indirectly to the Medical Management Administrator and Medical Services, the Precert Coordinator supports our Workers Compensation and Auto...
Nov 6, 2024
Trenton, NJ
Licensed Account Representative (Call Center/ Customer Service)- West Trenton
Trenton, NJ
Nov 9, 2024
Full-time

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 5-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 6 years in a row!

Our Contact Center team enjoy:

  • Salary begins at $48,642 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials)

  • Company paid training and professional state licensure.

  • Potential annual bonus incentive worth up to 7.5% of your first year’s base salary

  • Hybrid work schedule once training is completed

  • An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

The Opportunity

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Available Shift(s):

  • Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM)

  • One weekday and Sundays off

  • Include a 5% shift differential.

Responsibilities

  • Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls

  • Provide coverage options best suited to accommodate individual needs and administer transactions when necessary

  • Demonstrate effective time management to achieve performance goals/targets

  • Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

  • Excellent verbal and written communication skills

  • Strong computer and navigation skills including proficiency in Microsoft Outlook and Word

  • Accurate keyboarding skills

  • Superior listening skills

  • Strong multi-tasking ability

  • Prior customer service or contact center experience

  • Quiet, distraction-free work area at home

  • High School Diploma or GED is required; an associate’s or bachelor’s degree is desired

  • Bilingual skills are valued, but not required

  • Personal Lines Authority License is a plus

Benefits Offered:

  • Medical Insurance (Blue Cross Blue Shield)

  • Dental Insurance (Delta Dental)

  • Vision (Delta Vision/ VSP)

  • Flexible Spending Account

  • Discounts on NJM auto insurance

  • Tuition reimbursement

  • Life insurance

  • Plus, additional company discounts for items like travel, service, car rental and more!

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

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Licensed Account Representative (Call Center/ Customer Service)- West Trenton
NJM Insurance Group
Trenton, NJ
Nov 9, 2024
Full-time
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