Job Summary
Job Description
JOB SUMMARY Provides support to users with all technology related issues including hardware, software, telephony, printers, mobile, etc. Troubleshoot, document, and escalate technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention. Participate in the testing and evaluation of new desktop packages and implements prototypes. CORE JOB RESPONSIBILITIES - Support users with all technology related issues and provide one call resolution including ticket generation and maintenance. - Provide second level support on tasks assigned by Medline IS team. - Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices. - Provide telephony support, including phone switch programming and hardware management. - Interact with other teams to resolve cross team technical issues and projects. - Assist with purchasing, inventory, and financial transactions for physical and licensed technology. - Participate in business continuity preparation and testing. - Perform data backups. Education - Associates or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience. Relevant Work Experience - At least 2 years of IT work experience with utilizing basic hardware and software products and problem solving/troubleshooting skills. Additional - Experience providing customer service to internal customers. - Experience with Windows and iOS operating systems. PREFERRED QUALIFICATIONS - Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$29.50 - $41.25 HourlyThis salary range is an estimate and the actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.