• The client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice.
• The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

Location: This position will be 100% onsite at the customer location(s) in Washington, DC

Clearance: Public Trust security clearance required (Secret Clearance highly desired)

• The types of work a candidate for these positions should expect to perform include but aren't limited to the following:
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government-provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software that is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner

Required Education & Experience:

• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system

Desired Requirements:

• Past experience with Department of Justice components
• Current Secret clearance

Salary Range:: $30/hr- $39/hr