• Handles outbound and inbound calls
• Utilizes multi-media resources to accurately dispatch customer orders to the nearest available trainer to complete training with customer.
• Create supply orders for customers who have already been trained
• Respond to emails received in department mailboxes
• Obtain updates from trainers pertaining to outstanding training sessions.
• Able to meet established performance metrics that include: Quality and Operational Efficiency.
• Able to overcome objections quickly and accurately.
• Tracks productivity as assigned.
• Handles change in a fast paced, team environment.

• High School diploma or equivalent
• Position requires heavy data entry
• Takes initiative on assignments and projects
• Demonstrates ability to multi-task in a dynamic work environment.
• Displays fluency when using language (both verbal and written); has a solid knowledge of grammar, syntax and style; utilizes appropriate voice tone, speed and inflection.
• Can speak persuasively while maintaining a positive customer experience.
• Demonstrates a strong customer service orientation, and takes responsibility to follow through on commitments to customers/trainers.
• Resolves service problems by determining the cause and selecting best possible solution.
• Knowledge of customer support philosophy and objectives required
• Demonstrates strong attention to detail to meet health care records compliance.

• 1 to 4 years' high volume call center experience
• Proficient on office programs and keyboarding, specifically Outlook, Word, and Excel
• Use current technology and informatics

Pay Range : $20/hr - $23/hr