Resp & Qualifications

PURPOSE: 
Responsible for all key aspects of systems operations, including configuration setup, system and integration testing, production issues triage and resolution, and interface monitoring/ resolution. Work with business leaders to determine their business needs to transform them into information technology system requirements. Supervises and monitors the day-to-day activities of staff. Organizes work and provides direct supervision to subordinates.

ESSENTIAL FUNCTIONS:

• Supervises the teams daily activities.  Assigns work and delegates responsibility and authority to team members.  Provides regular performance feedback to each team member. Ensures that team members are kept abreast of all relevant standards and methods.  Maintains resource models to ensure that resources are utilized appropriately to meet key goals and objectives.  Assists with the management of the teams budget.
  
  
  
• Ensures successful completion of day-to-day changes, corporate initiatives, and other projects by supervising team to ensure effective Systems Development Life Cycle (SDLC) activities spanning request analysis, requirements or specifications documentation, acceptance testing, development and maintenance of operating procedures operations support, and implementation impact assessment.
  
  
  
• Ensures successful completion of other tasks, such as daily maintenance of systems control files, benefit files, and reimbursement files, processing of trading partner transaction files, updating user documentation, and production of adhoc reports. Ensures development and oversees use of team controls and processes for production systems support and monitoring, which includes issue analysis ,tracking, and resolution.
  
  
  
• Participates in planning sessions to ensure that the teams operations and long-range goals are coordinated with other department staff, IT, and clients. Assist manager with planning the the development of project management plans for day-to-day changes, corporate initiatives, and other projects. Oversees corporate processes for systems change management, spanning request submission, review, validation, prioritization, scheduling, and status reporting.

SUPERVISORY RESPONSIBILITY:
This position manages people.


QUALIFICATIONS: 

Education Level: Bachelor's Degree in Education Details: Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 3 years Business or Systems Analysis experience. Demonstrated leadership skills. FACETS Experience. Passion for people and leading.



Preferred Qualifications:

• Certification in applicable domain area.
• FEHBP Experience is strongly preferred.
  
  

Knowledge, Skills and Abilities (KSAs)

• Demonstrated in-depth experience with technologies, systems, and business processes supported by the department (e.g., claims processing, enrollment and billing, financial, etc.).
• Experience in industry best practices for project management (including resource estimating, tracking, and metrics), business/systems analysis, and software testing.   Demonstrated competence with full software development project life cycle.
• Must be able to evaluate demands on a timely basis and distribute resources effectively, establish and manage multiple priorities, and respond appropriately to unplanned events/projects.
• Excellent written and verbal communication, interpersonal, analytical, and problem-solving skills.
  
  

Salary Range: $85,680 - $176,715

Salary Range Disclaimer