NOTE: This role is 100% onsite at our client facility in Waterloo, IA. Fully remote candidates will NOT be considered for this position.

NOTE: No sponsorship is available for this role, now or in the future.

NOTE: This role is a 2nd shift position (2:30pm to 11pm CT).

Aquent Studios is looking for a Desktop Support Associate to work on a proven team at one of our top clients in Waterloo, IA. This position provides basic day-to-day desktop support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of the client’s environment. This is a tier 2 support role, and works on escalated tickets.

Support activities require some technical background while being strongly administrative in nature. Tasks may include: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. This team also provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Top Must Haves:
1.1-2 years of prior experience in desktop support preferred. Open to new graduates/entry-level as well.
2. Experience working and collaborating in a team environment to solve problems and work on projects
3. Excellent communication skills

Other tasks may include:

• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records (examples include: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests).
• Maintaining equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applying technical knowledge in the support of processes or operations (examples include: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets).
• Computer science/IT degree preferred.
• Networking/server troubleshooting experience preferred.

Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world's most recognized brands.  We create the work that matters the most to them-work that has a real impact on their business. As an Aquent Studio team member, you'll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!