Renewal by Andersen is looking to add an Installation Project Manager to our team in Northborough, MA.
Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today's most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience. Renewal by Andersen is looking for an accomplished, driven, and collaborative employee to help perfect our customers' experience in upgrading their homes. Want to join our team?
RESPONSIBILITIES:
- Accurately measure the dimensions and determine installation processes for windows and doors.
- Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products.
- Confirm details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.
- Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
- Determines installation labor duration and installation materials needed to successfully complete the job.
- Completes and submits required job files that are complete, correct and timely providing a quality handoff to internal customers.
- Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
- Approves any additional installation labor required to complete the job.
- Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
- Work directly with Homeowners to resolve installation process issues.
- Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.
- Supports installation leadership on recruitment of installation sub-contractors.
QUALIFICATIONS:
- High School Degree
- Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
- Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.
- Valid Driver's license and clean driving record
- Strong written and verbal communication skills.
- Able to lift, push/pull, and carry at least 40lbs.
- Knowledge of applicable building codes and construction techniques.
- Ability to work in a team environment.
- Evening and weekend availability
CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
- Medical/Dental/Vision/Life Insurance
- Health Savings Account contributions
- Paid holidays plus PTO
- 401(k) plan & contributions
- Professional development and tuition reimbursement opportunities
- Charity contributions
- Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Not open to sponsorship: "At this time, we not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position."