Thompson Central Park New York

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

VIP Manager is responsible for the guest recognition process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing guest inquiries, blocking guest rooms, managing amenity requests, and other ad hoc duties related to VIP guests.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Job scope:

• Efficiently manage the department according to the established team goals providing a courteous, professional, efficient and flexible service at all times.
• Meet and escort VIP guests.
• Assist with administrative tasks for AVP/GM, VIP reservations, guest communication. etc.
• Run daily pre-arrival reports to identify VIP guests and Hyatt Loyalty Members.
• Coordinate traces with HSKP / Room Service to ensure appropriate room set up and profile note recognition
• Work with Management to execute VIP activations, room decorations, etc., and promote revenue generation through robust activation upsell program.
• Prepares financial and operational reports as required.
• Liaises with the Rooms and Food and Beverage divisions on daily basis, regarding the operation and quality control.
• Handle guest and internal consumer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved.
• Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Assists with and actions on VIP guest pre-arrival and room blocking.
• Assist the Director of Culture and Programming with coordinating VIP experience and amenity program including amenity website management.
• This position will coordinate account client needs and client events.
• Coordinates loyalty program recognition program.
• Provides general information, directions, and assistance with any routine problems concerning reservations, room changes, etc.
• Assist covering Front Office shifts as needed.

Qualifications

Qualifications:

Essential:

• One-year related experience in the New York market, and /or a combination of education and experience that provides the skills necessary for this position.
• Opera experience.
• Ability to work flexible schedule based on business needs and ability to work weekends.

Desirable:

• High school graduate.
• Fluent in both written and spoken English.
• Previous hotel training and experience.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Strong interpersonal and organizational skills.

Knowledge, skills, & abilities:

Essential:

Self-Efficacy

• Complete detailed tasks with accuracy.

Problem Solving

• Work under extreme pressure, meet deadlines, and use good judgment.
• Communicate effectively both verbally and in writing.
• Use tact, courtesy, make decisions, maintain confidentiality, and enthusiasm in any work situation.

Salary Range: $75,000 - $85,000 Annually

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the VIP Manager position, click Apply Now and complete an application for the VIP Manager position on the Hyatt Careers Site!