Utility Billing Specialist II Position Profile

Deadline to Apply: 12/16/2024 by 8:30am (central time)

Interviews: 12/6/2024 to 12/18/2024 (30 minute virtual); final interviews expected to occur 12/18/2024 and 12/19/2024 (1.5 hour in-person)

Pre-Employment Process: Immediately following final interviews   

Expected Start Date: Following pre-employment process results (flexible)

Details

• Pay: $30.92 per hour to $40.20 per hour (depending upon qualifications)
• Full-Time, Non-Exempt
• Benefit Eligible Date of Hire
• Reports to Finance Supervisor
• Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
• Typical hours are 8:00 a.m. to 4:30 p.m. in person with flexibility to work one day from home after six months of employment.

Responsibilities

The Utility Specialist II supports the Finance Division to ensure the City of Eden Prairie is collecting utility revenue efficiently by processing, reviewing, receiving, and reconciling utility information.  The primary position responsibilities and areas of impact are:

• Verifies completion of meter repairs. Coordinates scheduled dates for consistent monthly/quarterly reading of meters based on bill dates. Maintains meter and remote inventory for utility billing. Analyzes and processes all complete meter change outs. Assigns task to water treatment plant to send out correspondence or check equipment on site.
• Executes steps to set up new construction for commercial or multiple residential dwellings for billings by using meter installation information. Verifies addresses and property identification numbers.
• Gathers data from various departments and ensures proper calculations are attached to accounts for specific fees based on number of units or type of property characteristics.
• Generates and reviews bills in the Utility Billing system by analyzing preliminary reports with actual readings. reconciles and balances all monthly activity. Running estimates, attaching fees for non-compliance and meter turn on/off. Adjusts customers bill appropriately within city code regulations. Generates auto deposits, and recurring credit card charges.
• Provides excellent customer service both in-person, electronically and on the phone with assistance to customers who have questions or changes to their utility bill or account. Maintains credit card industry standards by notifying customers of declined card or invalid expiration date.
• Maintains system by making weekly updates. Updates, verifies, and tests rate code changes according to fee resolutions. Generates and analyzes winter quarter update reports.
• Prepares and monitors assessment roll for certification to the county for collection of delinquent utility accounts annually. Notifies in writing each customer on levy.
• Performs administrative support such as balancing and preparing payments for deposit, processing utility payments, reviewing account balances, and scanning bills into the utility billing system, data entry, filing, and opening mail; provides back up to finance assistant.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• High school diploma or equivalent (G.E.D.) required.
• Minimum of one year of experience in utility billing and/or three years of experience working in a finance department required.
• Experience in technology including Microsoft Office Excel required. Experience with financial software preferred.
• Working on spreadsheets and using the financial software requires extended use of a keyboard. Work interruptions are frequent.
• Most work is performed in a normal office environment.  The job may involve dealing with and calming individuals who are emotionally charged over an issue. 
• Candidates must successfully complete and pass the Citys evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position includes professional reference checks, background check, work verification and education verification if applicable.

Skills

• Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
• Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
• Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
• Ability to coordinate several activities, responsibilities, and tasks simultaneously in a polite and professional manner; prioritizes what needs to get done; keeps things neat and orderly; utilizes tools for efficiency; factors several considerations when planning; establishes methods to ensure routine tasks are completed.
• Uses judgment to solve difficult problems in a timely manner; compares possible options; uses reasoning to explain necessary next steps; looks beyond the obvious; challenges the first answer and seeks alternatives; probes several resources to obtain all relevant information.

City of Eden Prairie Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.