Universal Banker - Chestnut Street (Bilingual English/Spanish or Non Bilingual) at ESL Federal Credit Union in Rochester, NY

Hours:

Schedule:

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Pay:

$21.17 per hour + 10% premium for bilingual positions.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL’s self-service and digital service offerings.

Accountabilities:

ESL is currently seeking a Universal Banker for our Chestnut Street office to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.

As a Universal Banker at ESL you will:

Create a positive face to face member experience
Build long lasting relationships with members
Work in either a Teller or Relationship Banker position depending on the branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs
Educate and Refer a variety of products and services to members
Assist members with accounts, loans and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL

Qualifications:

One year in sales/service in the financial services or comparable industry
High School diploma or High School equivalency diploma required
Bilingual English/Spanish speaking proficiency preferred
Strong, communication, problem solving and decision making abilities
Prior Sales Experience preferred
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.

ESL offers a very generous compensation and benefits package including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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