Technology Supervisor – Customer Engagement at Southern Company in Birmingham, AL

Technology Supervisor – Customer Engagement

JOB SUMMARY

The Technology Supervisor for the Customer Engagement portfolio is responsible for managing business partner relationships, technologies, and digital solutions that may include web, mobile apps, data applications for Customer experience organizations across all electric operating companies (Alabama Power, Georgia Power and Mississippi Power). This includes new technology solutions, application lifecycle management, strategic planning, business partner communications, and budgeting for technology support of these business partners. The supervisor is responsible for technology strategy and operations in support of the business partners they support. This includes ensuring that their team has the skills, knowledge, and tools necessary to provide comprehensive production support that meets business partner expectations, provide project support, and deliver technology consulting. The supervisor has responsibility for technical resources providing work direction, resource and process management and activity prioritization using the SAFe Agile framework. These resources can include Technology Analysts, Product Owners, Solution Architects, Software Developers, Mobile App (iOS and Android) developers, Cloud Engineers, Test Engineers and contractor resources The supervisor is also responsible for ensuring the right technology acquisition process is followed and management of vendor relationships related to the solutions they oversee.

JOB REQUIREMENTS

Education:

B.S. degree in Engineering, Computer Science, or related field preferred. Advanced degree is a plus.

Experience/Knowledge/Skills:

Must have at least 5 years of working experience in Technology; Utility experience is preferred.

Experience with SAFe Agile framework is preferred.

Cross-functional experience in the business or TO (Technology Organization) and a general knowledge of Customer Service functions and of the Southern Company core business.

Proven record of achieving measurable business results working with and through others.

Demonstrated leadership skills on a results-oriented team.

Knowledge of and experience with technology budgets and project estimates is preferred.

Organizational and project management skills, including managing multiple tasks/priorities, communication, cost estimating and resource planning.

Demonstrated talent in the area of proactive communications and the ability to make presentations to all levels (employees, management and executives). Comprehensive knowledge and understanding of the Software Development Life Cycle.

Knowledge of software development technologies, tools, and computing infrastructure and how these can be used to deliver market competitive products and services within Southern Company.

Knowledge of mobile apps technologies and how they can be leveraged to meet the evolving needs of customers and business partners is preferred.

JOB RESPONSIBILITIES

Reponsible for hiring of employees and contractors to ensure successful management of solution investment and support.

Contributes to the development and execution of application lifecycle strategic plans for business partners, including new solutions development, assessment of options from vendors, etc., owning the results/solutions from end-to-end.

Owns technology roadmaps of solutions they own including retirement of old technology.

Develops and executes a communication plan for business partner application or business process impacts due to operational or project activity.

Manages the overall team work plan, work prioritization, and delivery on team commitments.

Manages vendor relationships, establishes contracts, and identifies value adding partnerships to successfully meet the initiatives and goals of Marketing business partner organizations for electric business units.

Oversees the purchase and implementation of vendor technologies, including vendor interface and support.

Ensures disaster recovery and business continuity plans are in place and tested within their areas of support.

Manages configuration changes (i.e., code, databases, network, etc.) to ensure a stable computer platform exists.

Ensures compliance with regulatory requirements, audits, and change management controls.

Understands and supports the budget for the solutions they own, and provides variance explanations.

Establishes and maintains strong partnerships/working relationships with other areas of the TO as well as vendor management, external vendors, and suppliers.

Responsible for attracting, developing, retaining, & managing a diverse group of technical employees.

Responsible for hiring, performance management, and terminations, and for providing daily work direction, feedback, and coaching to their direct reports.

Responsible for workforce planning for their team including succession planning for critical roles.

Facilitates the development of employees from both a technical and Subject Matter Expertise viewpoint. Mentors and coaches employees towards superior performance. Actively engages in workforce planning to maximize human resources and prepare for future opportunities.

Other Requirements:

Occasional night and weekend work may be necessary.

Occasional travel may be necessary.