The Stihl Department Head & Mechanic position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This person will be responsible for repairing Stihl brand equipment for customers.
Essential Functions:

Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assist with loading products, answering inquiries, etc.
Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
Responsible for making sure all products in the department are stocked properly.
Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.
Complete cycle counts as required.
Update prices as assigned.
Troubleshoot equipment issues using provided Stihl diagnostic equipment and mechanical knowledge.
Perform preventive and corrective maintenance on equipment.
Maintain status list of items being worked on, hours spent doing repair, parts that have been ordered, customers that have been contacted to pick up finished equipment.
Order parts as needed to complete Stihl equipment repairs.
Maintain accurate inventory of repair parts.
Communicate with customers regarding the time frame, costs, and scope of equipment repairs.
Ensure customers are being charged appropriately for the parts cost and hours spent doing repair.
Opening and closing store as assigned.
Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
Always continue to make customers a priority while working your department.
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
Help out in other departments as necessary.
Follow all company policies and procedures.
Other duties as assigned.

Supervisory Responsibility: This position does not manage any direct employees.
Work Competencies:

Strong mechanical skills.
Excellent customer service.
Good organizational skills.
Proficient with computer skills.

Physical Demands:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Prolonged periods of standing and walking throughout the day.
Must be able to lift up to 20 lbs at times.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work vary. Must be available to work days, evenings and weekends.
Required Education and Experience:

High School Diploma or GED
2+ years of customer service experience
1+ years of retail job experience
Stihl Equipment Certification (Bronze, Silver, Gold) preferred but not required.We will help obtain certification.

Benefits Provided:

Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Free $25k Life Insurance Coverage
Employee discount
PTO time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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