Overview

Scope of responsibility:

The International Onboarding Sr. Specialist will take charge of overseeing and orchestrating the seamless onboarding of new international suppliers into our procurement systems. The Onboarding Sr. Specialist will work with the Project Lead - Corporate Procurement Operations to understand compliance requirements, tax regulations, and legal obligations in existing and future international and help ensure process and system adaptations are made to encompass these new jurisdictions. The Onboarding Sr. Specialist will be responsible for monitoring progressing of international supplier onboarding, identifying bottlenecks, and providing communication and guidance to keep the process moving. They will be the primary point of contact for suppliers and staff to assist with the onboarding process.

Team / stakeholder interaction:

This position will represent Corporate Procurement/Supplier Maintenance on International-related supplier topics and processes. They will work collaboratively with stakeholders in Procurement Operations, Financial Solutions, Accounts Payable, Supplier Relationship Management, Tax, Compliance, and Legal. They will also be the primary point of contact for international suppliers and CFA staff working with international suppliers - specifically for questions and assistance around the onboarding process.

Work Complexity & variability:

Responsible for international supplier onboarding, a dynamic function with complexity stemming from new markets, tax and compliance regulations, approved payment methods and currencies, etc.

Demonstrated ability to understand, own and provide recommendations to improve the international supplier onboarding process.

Comfort working in a dynamic environment; experience and comfort operating executing in ambiguity.

Willing and able to work on complex, cross-functional projects, and processes.

Identifies complex problems and communicates recommendations to solve.

Effective Leadership Characteristics:

Able to influence without direct authority.

Autonomy & Decision Making:

This role performs under supervision but operates with considerable latitude for unreviewed action or decisions within an aligned upon framework. The Onboarding Specialist will confer with people leader on unusual matters for assistance or awareness and is expected to escalate risks and issues to supervisor. This role will look for opportunities for improvement, make recommended changes, and serve as a subject matter expert.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

International Supplier Onboarding:

Lead the end-to-end onboarding process for international suppliers, from initial engagement to full integration into procurement systems.

Coordinate with internal teams to gather necessary documentation and information for supplier validation and setup.

Bank Account Structures and Requirements:

Evaluate and understand various international bank account structures to facilitate smooth financial transactions with suppliers.

Collaborate with finance teams to verify and validate supplier banking information, ensuring accuracy and compliance.

Tax Validation and Compliance:

Conduct thorough tax validation checks to ensure compliance with local and international tax regulations.

Stay updated on changes in tax laws and regulations impacting supplier transactions and reporting.

Anti-Bribery and Compliance Due Diligence:

Implement and oversee anti-bribery measures during the supplier onboarding process, ensuring adherence to company policies and legal requirements.

Conduct comprehensive compliance due diligence to identify and mitigate potential risks associated with international suppliers.

ERP Supplier Profile Setup and Management:

Utilize expertise in ERP systems to set up and maintain supplier profiles, including site types, codes, and other relevant information.

Ensure accurate and up-to-date data in the ERP system, collaborating with IT and finance teams as needed.

Documentation and Record Keeping:

Maintain detailed records of supplier communications, agreements, and performance metrics.

Ensure compliance with data protection and privacy regulations in handling sensitive supplier information.

Collaboration and Training:

Collaborate with internal stakeholders to streamline processes and enhance efficiency in supplier management and onboarding.

Provide training and support to relevant teams on SRM best practices, compliance requirements, and ERP usage.

Supplier Relationship Management (SRM): Cultivate and maintain positive relationships with international suppliers to ensure mutual benefit and long-term partnerships.

Act as the primary point of contact for supplier queries, concerns, and escalations, fostering open communication and collaboration.

Minimum Qualifications

• Minimum of 3 years of experience in procurement, finance, or accounting roles, with a focus on transactional procure-to-pay processes and/or supplier maintenance
• Strong understanding of international banking structures, tax regulations, and compliance standards.
• Proficiency in ERP systems, with experience in supplier profile setup and management (experience with Oracle Cloud Financials is a plus)
• Detail-oriented with the ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with anti-bribery measures, compliance due diligence, and risk management practices
• Excellent communication and interpersonal skills
• Proven experience in international procurement, supplier onboarding, or a similar role. Works alongside of and understands the interdependence on Finance, Legal, IT, and various department stakeholders

Preferred Qualifications

• Minimum of 5 years of experience in procurement, finance, supply chain or accounting, with a focus on transactional procure-to-pay processes and/or supplier maintenance
• In-depth knowledge of international banking structures, tax regulations, and compliance standards. Strong understanding of anti-bribery measures and compliance due diligence. Familiarity with procurement systems and software
• CSCP, CPA, CIPS

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration