• Strategic planning: recommends, plans, and implements workplace endpoint technology initiatives
• Administrations: manages/coordinates projects with internal/external clients utilizing IT unit system to meet client goals. Create project plans, testing, implementation, and evaluation of systems
• Development: Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.
• Tests, implements and evaluates systems and service results
• Coordinates application upgrades, security patching, platform software updates.
• Leverage endpoint management technology to build shared software packages, images and policy management
• Creates endpoint management scripts, packages, and ad hoc reporting
• Performance: advanced level of troubleshooting that have been escalated by junior staff
• 3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.?
• Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
• Experience with Linux operating system
• Balance between Windows and Mac
• O365
• MECM

Nice To Have:

• Leadership experience
• Degree in computer science
• Executive/high level support experience
• Comp TIA A+ Certification