Job Description:
Role
The Workplace Investing Strategic Control and Design Manager/Sr. Manager is responsible for the proactive identification of risk and establishment of systemic controls to mitigate gaps in the control environment. You will work with teams' from all WI operational areas, as well as Risk, Audit, Compliance, Systems and Agile Squads to evaluate processes and controls to identify and mitigate key risks to improve our control environment and our customer experience.
Expertise and Skills You Bring
Quickly grasp sophisticated processes and assess risk across the entire WI Caps organization.
Document process and control workflows and identify risks and control gaps within these processes.
Analyze loss and incident data to identify themes and prioritize opportunities for improvement.
Prepare and deliver presentations.
Influence the organization in making process, quality, and control improvements.
Partner with operations to ensure opportunities are appropriately prioritized and implemented.
Use data analytics for issue identification through creative thinking and automation.
Collaborate with the robotics and other automation teams to ensure controls and processes are efficient and manual processes are minimal.
Drive improvements and risk reduction efforts. Use conceptual and creative thinking; interpersonal understanding; analytical skills.
Ability to work in a fast-paced environment.
Research the associated risks, regulations, and service levels in order to define improvements and standard operating procedures for quality controls.
Bachelor's degree required.
5-8 years' of experience evaluating, designing and improving controls (i.e., audit, risk or operations/quality management).
Data analysis experience is a benefit (e.g., SQL, Alteryx, Power BI, SAS, Tableau, Python).
Proven project management and leadership capabilities.
Professional quality/risk/audit/compliance/technology-related certifications are a benefit (e.g. Six Sigma, CPA, CIA, CISA).
Actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis.
Ability to balance multiple projects and tasks simultaneously within a tight timeframe.
Knowledge of WI operational processes, controls, and associated risks, is preferable.
Strong presentation, written and interpersonal communication skills.
Critical thinking and problem-solving skills.
Teammate and leader who constructively works to achieve team goals and provide departmental thought leadership.
Ability to collaborate with business partners to build consensus and influence/prioritize outcomes.
Employ current and emerging data analysis tools and techniques.
Team
Fidelity will reasonably accommodate associates with disabilities who need adjustments to participate in the application or interview process, or to perform the essential functions of their job.
For roles based in the US : Visit myHR and search for "accommodation" to review Fidelity's Reasonable Accommodation for Disabilities Policy. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by completing the Accommodation Request Form on myHR, or by calling 800-835-5099, prompt 2, option 2.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
