Salary Range: $42,630-$45,675 annually

Hybrid Schedule: 2 days from home and 3 days on-site

Benefits (The Good Stuff)

• Exempt (Salary): 3 WKS+ Vacation Paid*
• 12 Paid Holidays
• 12 PTO Paid Days
• Competitive Health Benefits Package
• Wellness Program Reimbursements up to $50/month
• Short Term Disability at NO COST
• Life Insurance & AD&D 2X Annual Salary at NO COST
• Employee Assistance Program
• Retirement Plan UP TO 6% Employer Funding
• Professional Development Opportunities
• Discounted On-Site Early Childhood Care
• Tuition Assistance for Early Education Degree
• Free Monthly Transit Card

*Vacation amounts may vary based on roles, schedules, and years of service

Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!

United Way Miami, Inc. is hiring a Senior Coordinator, MU to join our team. As Senior Coordinator, MU you will

provide coordination of services and administrative support to Mission United (MU).

UWM is an equal opportunity employer and a drug-free workplace, please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Principal Duties and Responsibilities

• Provide telephone support for the MU program that includes but is not limited to answering incoming calls; gathering details of veteran needs to determine proper services; referring veterans to the MU team for in-depth intake/enrollment and other community resources; and following up as needed.
• Provide administrative support and follow-up for Mission United that includes but is not limited to setting up appointments; booking travel; composing/drafting letters; data entry; filing; word-processing; proofreading; and managing internal and external correspondence; and mailings.
• Schedule and coordinate internal and external meetings and event registrations, including coordinating with key organizations and community partners. Ensure the veteran service organization (VSO) directory is maintained and kept up to date. Assist other staff with projects.
• Participate in outreach events that promote the messaging of Mission United; assist with the preparation of monthly and quarterly statistical reports on client contacts, connection platform enrollments and usage; and client satisfaction surveys. Maintain an empathetic, non-judgmental attitude; and ensure that the highest degree of professionalism and customer service is met.
• Perform other duties as assigned by the Senior Manager of Program Operations.

Education Requirements: Associate degree or equivalent experience.

Experience Requirements: One to three years of experience in an office environment providing administrative assistance. Veteran preferred but not necessary.

Technology Requirements: Advanced Outlook, intermediate Microsoft Office suite, and Andar/SalesForce. Knowledge of modern web browsers.

Other Essential Knowledge/Skills: Must be detail-oriented and able to multi-task in a fast-paced environment. Strong customer service skills are required. Ability to function in a team environment. The Spanish language is not a requirement but helpful.

Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Apply with confidence! Research indicates that individuals, especially people of color and women, may hesitate if they don't meet every requirement. At United Way Miami, we embrace diversity and inclusion. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

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