It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.
About the Job
Senior Application Analyst – Supply Chain Technology
The Senior Application Analyst role for Supply Chain Technology helps lead the software lifecycle of a tech capability from strategic planning to tactical activities and operational support. This position will play a key role in the efforts to identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. This role will work directly with internal stakeholders in the areas of Transportation, Vendor Management, and Digital & Store Operations, as well as, external vendors – to ensure technological & operational support of the respective applications & business processes
Key Responsibilities
- Ensures detailed functional & technical requirements are captured from appropriate teams and extracts requirements that may or may not be stated directly
- Creates and maintains technical and functional design specifications
- Drives and coordinates dialogue with business stakeholders to help understand and shape ongoing operational requirements, issues, and opportunities for improvement
- Assists lead analysts with time and resource estimations for project case planning
- Actively engages with a team of developers, architects, and analysts in delivering business requirements, technical requirements and testing for the implemented functionalities
- Demonstrates strong analytical and problem-solving skills to propose technical solutions to complex business requirements
- Helps lead and ensure the quality assurance aspects of software lifecycles by contributing to creation & execution of test plans and detailed test cases, furthermore identifying defects and works toward resolution with vendors, developers, and business teams
- Ensures the appropriate technology teams are engaged in the solution so all effected systems are included. Influences technical solution. Identifies gaps between technical solution/application capabilities/business requests, and negotiates resolution
- Responds to & resolves production support issues; if not able to resolve independently, clearly communicates known status of issue to lead analyst or management as a way of escalation
- Required to participate in week-long on-call rotation that requires 24/7 availability
- Seeks to identify and resolve root causes of problems; documents remediation within a centralized knowledge base
Qualifications
- Bachelor’s degree - Math, Science, Computer Science, or Business preferred or equivalent work experience as user of Store or Supply Chain applications
- Experience working on fast-paced projects in a team setting geared toward delivering results with highly sensitive timelines and business outcomes
- Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
- Exposure to Retail industry; Preferably experience with both ‘brick and mortar’ and e-commerce
- Highly quality conscious and result-oriented
- Customer-oriented, mission focused, and a quick learner
- Contributes to a positive team environment
- Solid analytic and problem-solving skills. Able to distinguish technology problems from people or process problems
- Experience with Software Development Lifecycle (SDLC) utilizing both Agile and Waterfall methodologies
- Minimum 3+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating software packages; playing a significant role in supporting medium to large projects
- Understanding of APIs and modern technology architecture
Nice to Have
- Experience with JIRA and related product development software
- Experience with Service Now application and processes
- Experience with QTest/QA application and processes
- Experience with Manhattan Associates technology platforms
- Experience with SAP / S4 as a business ERP platform
- Familiarity with JS/JSON/CSS/XML
- Understanding of SQL query language
About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet friendly environment, bring your pets to work!
- On-site Dog Park
- “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch options
- On-site coffee bar
- “Lil’ Paws” learning center and onsite daycare facility (associate paid)
- Volunteer events with PetSmart Charities
- Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
- Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
- Explore PetSmart Benefits here: https://benefits.petsmart.com/
- If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.