Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Senior Account Executive, State and Local Government

Department & Team: Public Sector Sales, East SLED Team
Reports to: Jason Pelzer
Location: Midwest
Summary:

Would you like to own driving the revenue for a leader in Contact Center as a Service (CCaaS) with State government customers? Would you like to be part of a team focused on increasing awareness and adoption of CCaaS? Do you have the business acumen, relationships, government sales experience, and the technical background necessary to help further establish Genesys as the leading Software as a Service platform? Genesys is expanding in the U.S. Public Sector market, and this group within Genesys offers a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation.

As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud-based technologies that allow the government to communicate with constituents and employees more effectively. You will be expected to establish deep business and technical relationships through your knowledge of the state’s goals and the environment – including the funding and legislative processes. You will have day-to-day interactions with customers and our eco-system of partners (Carriers, SI’s, and ISVs) that support these customers.

In this role, you will:

• Drive revenue and market share in a defined geographic region.
• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.
• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for your customer.
• Work with customers to ensure that they understand relevant CCaaS use cases, are successful using Genesys services, and are able to build the technical resources required to embrace cloud services.
• Understand the technical requirements of your customers and work closely with their IT development team(s) to guide the direction of our product offerings for developers.
• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.
• Maintain an accurate and robust pipeline and forecast of business opportunities.
• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction.

Basic Qualifications

• 7+ years of enterprise sales and/or business development experience with a focus on state and local government customers.
• 5+ years of technology sales experience selling enterprise software, hardware, networking, infrastructure, managed hosting services, or cloud computing services.
• BA/BS degree or equivalent experience
• Direct field sales experience

Preferred Qualifications

• Technical background in contact center technologies, SaaS, IaaS, PaaS, software applications, networking, data analytical tools, web application development, cybersecurity, etc.
• Demonstrated history of consistently exceeding sales quota
• Experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary.
• Extensive customer network

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.