Resolution Specialist at Apex Systems in Carrollton, TX

Job#: 2045736

Job Description:

Apex Systems is hiring now in Carrollton, TX for full-time, on-site Resolution Specialists. Check out the details below and apply today for immediate consideration!
Weekly Pay & Benefits!
Role: Resolution Specialist - on site work
Start Date: 10/07/24
Pay: $17/hr
Hours: Sat-Wed, 10AM-7PM
Location: Carrollton, TX 75006
Contract: 6-9 months, contract to hire
Essential Functions

Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment: using client systems to process patient information and delivery carrier and method; and logging calls and customer information (for example. name, date of birth, address, method of payment, notate call information, how to ship order).
Provides customer service to pharmacy patients by responding to customer calls and emails; using client systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example. refills, transfers, payment, new prescription requests, pricing requests); identifying and resolving discrepancies for customers orders; and researching customers billing issues.
Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans: using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources: collaborating with managers, co-workers, customers and other business partners; Identifying priorities, deadlines, and expectations: carrying out tasks; communicating progress and information: determining and recommending ways to address improvement opportunities; and adapting to and learning from change. difficulties, and feedback.

Competencies

Live our Values: Culture Champion - Models the client values to foster our culture; holds oneself accountable; and supports clients commitment to communities, corporate social responsibility. and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values: Servant Leadership - Is consistently humble, self-aware, honest and transparent.
Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking: and exhibits resilience in the face of setbacks.
Embrace Change: Digital Transformation & Change - Implements and supports continuous Improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC bus ness models to all plans.
Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives: communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others contributions and accomplishments.

Physical Activities

Enters and locates information on computer.
Presents Information to small or large groups and individuals.
Communicates effectively in person or by using telecommunications equipment
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.