Reservation and Group Supervisor at Hyatt Hotels Corporation in Park City, UT

Grand Hyatt Deer Valley

Opening in late 2024, the Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 381 rooms, including 22 suites with approximately 25,900 square feet of net indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area. In addition to the Hotel, there will be 55 condominium residences.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This position will Coordinate, assign and review the work of accommodation services, reservation clerks and reservation agents ensuring efficient operations and delivering unparalleled service to our guests.

Oversee the reservation process from initial inquiry to booking confirmation, ensuring accuracy and efficiency in accordance with market demand to make data-driven decisions.

Handle guest inquiries, special requests, complaints including compensation, in a professional and timely manner.

Establish work schedules, procedures, and coordinate activities of the reservation department with Front Office, Sales, and Revenue Management to optimize guest satisfaction and revenue opportunities.

Resolve work-related problems and prepare and submit progress and other reports.
Hire, train and mentor reservation staff in job duties, safety procedures and company policies to provide exceptional service and uphold brand standards.
Keep good working relationships with key customers, agents, and regular guests through emails, phone calls
Strategically look at potential business opportunities and proactively engage in securing new business
Conducting site inspections and meeting with clients to discuss their requirements

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

Minimum two years prior experience of luxury hotel reservations (preferably in Hyatt chain) experience is required,

Proficiency in Hyatt computer platforms, such as Central Reservations system, Rate Management tool, IDeaS Revenue Management, Opera-PMS as well as in Microsoft Office Suite is required.

Excellent English in all abilities (reading, writing, listening, and speaking) is required,

Excellent communications skills, organization skills and time management required,

Strong analytical and problem-solving skills are expected,

Flexibility to work evenings, weekends, and holidays as needed is expected,

Excellent service skills including etiquette and ability to work with the public including diverse clientele is expected,

Knowledge of another language is highly desirable.

Ability to work well under pressure and handle multiple tasks simultaneously, is highly desirable.