Full Job Description
JOB TITLE: Remote Assistant Customer Service
JOB LOCATION: Tallahassee FL
WAGE RANGE*: 16.50-17.00
JOB NUMBER: 25-02575
REQUIRED EXPERIENCE:
Two years or more of customer service experience, either face-to-face or by phone.
JOB DESCRIPTION
Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid.
Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
Responsible for follow-up and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking fact-finding questions.
Reference material is available for your call support allowing for excellent customer service with solid responses.
Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.
Responsibilities:
Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and follow-up with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members
What we're looking for
Two years or more of customer service experience, either face-to-face or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Tallahassee FL
WAGE RANGE*: 16.50-17.00
JOB NUMBER: 25-02575
REQUIRED EXPERIENCE:
Two years or more of customer service experience, either face-to-face or by phone.
JOB DESCRIPTION
Customer service professional responsible for answering claims and eligibility-related questions from providers that participate in Florida Medicaid.
Some self-research for policy-related requirements using Medicaid-provided resources and the Medicaid website for your learning as well.
Responsible for follow-up and call resolution including callbacks and closing call references.
Excellent verbal communication skills are required along with asking fact-finding questions.
Reference material is available for your call support allowing for excellent customer service with solid responses.
Follow up with supervisor on more complex, non-routine customer inquiries, including member requests and concerns.
Responsibilities:
Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries. Providing excellent oral communications with quality customer service. Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and follow-up with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members
What we're looking for
Two years or more of customer service experience, either face-to-face or by phone.
Detail oriented
Prompt and reliable
Good typing and computer skills
Excellent verbal communication and Customer Service skills
Minimum of a high school diploma or GED.
Previous customer service experience in a professional setting.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Retail Full Time Key Carrier Coor
TJX Companies, Inc
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the ever...
Mar 17, 2025
Miromar Lakes, FL
Part-time Processing Associate
TJX Companies, Inc
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with w...
Mar 17, 2025
Neffsville, PA
Retail Sales Associate
TJX Companies, Inc
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
Mar 17, 2025
Spartanburg, SC