Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke Triangle Heart Associates - 1821 Hillandale Rd
JOB SUMMARY
We are seeking a Provider Support Assistant to manage service access activities and start to achieve continuous and optima care for Cardiology patients located on Hillandale Road, Durham, NC.
JOB DUTIES AND RESPONSIBILITIES
- Maintain clinic schedules for all providers. Complete the QGenda/Amion Request information after the providers have emailed it to the Staff Assistant/HCA/SAM/NM. Forward any provider email requests to HCA/SMA/NM if not previously included to inform the leadership team of the request. Handles the majority of scheduling routing, template changes.
- Make updates to Q-Genda/Amion as appropriate for all schedule changes. Speak directly to providers regarding scheduling concerns or questions, such as if it is ok to overbook an appointment, rescheduling patients, and urgent needs. Place SCRs for provider template schedule changes, permanent and temporary.
- Reschedule clinics as necessary for all providers. Clinics canceled that same week should be completely rescheduled within 24 hours; future clinics to be canceled more than one week away should be completely rescheduled in 24- 48 hrs.
- Schedule and re-schedule patient appointments (New, return, and procedures) in EPIC; send to clinical staff for direction on scheduling if needed. Support the front desk as a backup with direction from HCA and the Medical Director Provide support and assist FCC/Clinical Staff with Prior Authorizations daily.
Assist in scheduling from assigned work queues, work no show list worked daily for each provider/resource, assist with appointment reminder calls the day before patient appointment.
- Submit receipts for providers to Employee Travel and Reimbursements as necessary and reconcile their departmental discretionary funds.
- Perform clerical duties as required in support of office functions, including but not limited to composing and typing letters, reports correspondence, maintaining appropriate files, screening and routing mail documents and other duties incidental to the work described above and other duties as assigned.
- Perform other related duties incidental to the work described herein.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.