Downtown Emergency Service Center
Program Coordinator - COAT
Seattle, WA
Jan 29, 2025
$76,147.50 - $86,156.16 a year
Full Job Description

Job Type

Full-time

Description

Shift: Office Day (9am - 5:30pm) 

Days Off: Saturday, Sunday 

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) 

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan 


About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. 


As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. 


About COAT:

The Community Outreach and Advocacy Team (COAT) provides holistic behavioral health treatment to highly vulnerable individuals navigating the legal system, that would otherwise fall through the cracks due to being ineligible for other traditional services. With an integrated team approach (including Mental Health Therapist, SUDP, psychiatric prescriber, psychiatric Registered Nurse, Occupational Therapist, Case Manager and Certified Peer Counselor roles), COAT provides the wraparound support needed for clients to lead safe and healthy lives in the community. 


JOB DEFINITION:

The COAT Program Coordinator is a member of a multi-disciplinary team responsible for providing robust outreach, engagement and intensive case management services to adults with serious mental health and co-occurring substance use disorders, who are being diverted from criminal prosecution, to prevent re-incarceration. The program utilizes a modified Assertive Community Treatment (ACT) approach, with caseloads of 1:20. This position provides administrative support to the program by managing housing referral flows, supplies, and other needed operations.  


MAJOR DUTIES AND RESPONSIBILITIES:

Program Coordination

  • Support and assist staff in the field to coordinate services, troubleshoot issues, and facilitate changes through prompt and clear communication and expectations. 
  • Develop, initiate, create, update, and maintain various tracking sheets, resource lists, information manuals, schedules, blank charts that will aim to assist the COAT Leadership with day-to-day operations. 
  • Work in coordination with the Project Manager to provide oversight of program evaluation related to contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff.
  • Identify workflows that need to be developed or created in order to support executing Program deliverables.
  • Manage supplies and ordering for the program.
  • Interface with external agencies as needed (e.g., file missing persons reports with SPD, and coordinate with pharmacies, ITA court, etc.)
  • Interface with internal teams at DESC and external organizations to coordinate, develop systems and processes and discuss related efforts and goals. 
  • Build relationships with external agencies, specifically LEAD who COAT shares clients with and housing sites.

Housing Navigation

  • Participate as a Community-Based Assessor for the Coordinated Entry for All (CEA) housing placement process.
  • Maintain integrity of data entered for COAT clients in the Homeless Information Management System (HMIS), also known as Clarity.
  • Learn COAT's CEA Process Workflow and train case managers on their roles.
  • Schedule and facilitate monthly (last Wednesday of month) COAT Housing Briefs.
  • Manage communications with housing providers and clients' care teams to accomplish acquisition of housing and move-in. Housing Navigators involvement with an individual is completed when they move into permanent housing.

Team Functions

  • Be familiar with individual clients, their histories, needs and treatment plans in order to respond promptly and appropriately to requests for information from staff, clients, and outside sources.
  • Attend each team meeting and participate fully as a member of the team, take notes and send follow-up emails with pertinent information.
  • Assist in creating and monitoring completeness of client charts, perform mock audits of charts on an ongoing basis, and assist in preparation for various audits.
  • Assist case managers in collecting the needed housing paperwork, provide housing assessments to clients, and advocate for the most vulnerable clients to obtain appropriate housing for their level of need.

Administrative

  • Facilitate and develop new employee training and shadowing schedules, assist with training around documentation and other areas as needed.
  • Facilitate and support scheduling coverage with the team, crisis drills, and other tasks for COAT staff.
  • Collect data and prepare drafts of monthly, quarterly and as-needed reports and assist other members of the COAT leadership team in creating, completing and interpreting reports.
  • Other duties as assigned.

Living Conditions

All DESC clinical leaders are responsible for ensuring that their teams support their clients to achieve and maintain healthy living conditions as applicable. This may include participating in unit cleaning when the need arises. 

Requirements

MINIMUM QUALIFICATIONS:

  • Either a bachelor's degree and a year of relevant work experience OR equivalent training & experience such as:   
  • Associate's degree and 2 year of relevant work experience;
  • Professional certification in project management or similar topic and 2 years of relevant work experience;
  • Four or more years of relevant work experience, preferably in non-profit, social service and/or health care organizations.
  • Commitment to DESC's mission and goals.
  • Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability to obtain the credential upon hire.
  • Ability to drive agency vehicles, valid Washington State Driver's license and insurable driving record.
  • Experience providing administrative support and familiarity with program management systems and procedures.
  • Ability to exercise independent judgment and problem-solve.
  • Demonstrated ability to organize and coordinate work efficiently; prioritize workload, work under pressure with tight timelines and changing priorities.
  • High level written and verbal communication skills.
  • High level of discretion and confidentiality.
  • Be able to pass a Washington State Criminal background check.
  • Strong computer skills, including spreadsheets, databases and word processing or related experience with the indicated potential to learn new programs and skills quickly.
  • Ability to work independently with a minimum of direct supervision with multiple demands and interruptions.
  • Ability to work with external and internal stakeholders from a wide variety of professional roles to accomplish responsibilities and achieve results.
  • Initiative and creativity in problem solving and system development.
  • Careful attention to detail.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in social science or business management.
  • Experience working with adults challenged by mental illness, substance abuse, and medical needs and/or in a crisis response setting. 
  • 2 years' administrative, office management or project management experience.
  • Experience working in administration/coordination in a human services, housing or health care setting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 75 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 


EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification.  Minorities and veterans are encouraged to apply.

Salary Description

$76,147.50 - $86,156.16PDN-9e14bfcb-a728-479c-bc5d-6324cacef8f6
Job Information
Job Category:
Nonprofit
Spotlight Employer
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Program Coordinator - COAT
Downtown Emergency Service Center
Seattle, WA
Jan 29, 2025
$76,147.50 - $86,156.16 a year
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