Product Manager, Product Experience and Adoption at Comcast in West Chester, PA

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Product Experience and Adoption team focuses on creating and enhancing product roadmaps to increase NPS results. In this role as Manager, Product Management, you focus will be on Data Management, Data Management Governance, Compliance, and improving developer time savings: - Accountable for Data Management Product Strategy & Roadmaps - Responsible for Cost Management - Ability to understand technical but translate to different stakeholder groups - Responsible for understanding customer, business, and dx needs

Job Description

Qualifications: We are looking for an experienced Product Manager whose background includes the following areas:

Knowledge of NPS
Understanding of privacy and compliance laws
Data management, including data management onboarding process and data management frameworks

This Manager 1, Product Management role will be based in our West Chester, PA location or in our downtown Philadelphia Comcast Technology Center, whichever is more convenient to the chosen candidate. It is not approved for remote employment. We are unable to provide sponsorship for this role now or in the future.

Core Responsibilities

Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget.
Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets. Evaluates technologies. Develops detailed product features and requirements and develops implementation plans.
Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
Accountable for profit and loss or budgetary management for assigned products.
Directs the product planning and scheduling process according to sales volume, inventory requirements and materials availability.
Establishes and implement policies and procedures needed to achieve goals.
Develops, mentors and trains Specialists to ensure department work performance and objectives are met.
Manages, gathers and analyzes competitive intelligence data for product lines.
Provides product support and documentation and develops product materials.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Management; Influencing Change; Product Roadmapping; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years