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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Experienced-level professional that applies a solid understanding of process optimization concepts within business information discipline and uses knowledge to develop basic solutions and provide ongoing support. Responsible for influencing operational teams that execute on process, and efficiency related to Mortgage client and teammate journey.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for managing the day-to-day process for optimization/enhancement projects to support efficiency gains.

2. Provide a strategic view on how we align work and achieve the overall best Truist value for our clients and teammates

3. Support and educate on frameworks that assist in managing operational change from end to end across Mortgage

4. Leverage process improvement tools and methodology (e.g Six Sigma) to identify operational inefficiencies, impacts to quality, and opportunities to improve client experience

5. Partner closely with the various Mortgage practices and back-office teammates to evaluate process impacts of change, implementation plans, raise and track issues and remove barriers

6. Coach and develop process engineers on process optimization methodologies

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business, Finance or related field or equivalent education and related training

2. Ten or more years experience in either: banking of finance industry

3. Experience in process optimization or re-engineering leveraging various tools/methodologies

4. Applicable certifications (six sigma, agile etc)

5. Able to manage competing priorities in a fast-paced environment.

6. Lead teams to monitor operational quality, identify trends and provide reporting recommending improvements that are in line with business objectives

Preferred Qualifications:

1. Bachelor’s degree in either business, English or other relevant degree

2. Five or more years of Experience in mortgage industry

3. One to three years of experience supporting procedures or process mapping

4. Experience working in Agile environment

5. Experience with SharePoint and Reporting

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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