There has never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century.
Our Personal Lines department is currently interviewing for part time associates to answer and respond to inbound telephone calls from current policyholders and claimants, providing the superior customer service for which we are known. Formal in-house training is provided. Come see what all the excitement is about!
This is a great opportunity to gain valuable work experience in the insurance industry while working toward completing your college education. This position will begin June 2025. The hours for the position will flex Monday through Saturday and may be scheduled around a student’s academic obligations in an associates, bachelors, or masters program. The average hours for the position are 15 to 20 hours per week.
The starting compensation for this opportunity is $20.61/hr. The position will be 100% based in the West Trenton, New Jersey office during training, but the successful candidate will be able to work a hybrid, part time schedule once training is completed (requiring at least one day a week in the office).
Job Responsibilities:
- Deliver a high-quality customer experience while interacting with customers, administering transactions,
- and servicing as first contact with policyholders who have experienced and Auto or Homeowner loss.
- Provide procedurally accurate, effective, and independent response to existing business inquiries related to Personal Lines Insurance.
- Accurately receive and respond to the first reports of an insured's losses and follow through by acting upon the claim, should it require attention.
- Demonstrate effective time management to achieve performance goals, which include completing necessary follow ups and workflow transactions in a timely and efficient manner.
- Perform additional duties within the department as needed.
Requirements:
- Excellent verbal and written communication skills
- Working knowledge of computers including accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Previous customer service experience is required.
- An actively enrolled student with a minimum of a cumulative 3.0 GPA in an accredited associates, bachelors, or masters degree program.
- Must have or be able to obtain and maintain a home high-speed internet connection.
- Must have a home workspace which is free of noise and distraction.
- Working toward an associate’s, bachelor’s, or master’s degree
- Bilingual skills are a plus.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.