OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.

** This is hybrid position in the Dallas, TX area.

Job Description Summary

The Payroll Tax Manager is responsible for managing a team of payroll tax who perform all aspects of collecting, paying, and reporting of payroll taxes and garnishments, for multiple companies, in an outsourcing environment. The Payroll Tax Manager reports to the Director of Payroll Services and is a key part of the overall payroll/tax/garnishment outsourcing operations group.

Essential Functions/Duties/Responsibilities

Identify and analyze business needs and requirements
Create and document processes and procedures relating to daily, quarterly and annual tax processing and garnishment processing
Manage quarterly and annual tax filing processes including printing and filing of quarterly and annual tax forms and forms W2 on behalf of customers
Manage the timely handling and resolution of customer issues including handling customer escalations
Perform and document Root Causes Analysis and implement remedial procedures to close gaps identified
Manage the timely handling and resolution of tax notices with agencies on behalf of customers including abatement requests
Work closely with Payroll Manager to deliver excellent customer service related to the entire payroll process
Frequent direct customer contact customer relationship initiation and maintenance
Ensure delivery of high quality services and products to clients
Manage audit tasks and controls required for the annual review period
Research and resolve bank reconciliation items - explaining any discrepancies with the customer and obtaining missing funds or credits due
Manage HR and Performance Appraisals for employees including employee 1:1 training, goal setting and professional development plans

Competencies

Creates team identity and fosters team spirit
Develops team members through their chosen career path
Excellent customer service skills
Effectively leads multiple projects or initiatives
Strong analytical and research skills
Knowledge of Federal, State and Local tax rules and requirements
Flexible in a changing environment

Supervisory Responsibility

This role does have supervisory responsibilities

Qualifications and Experience

8+ years' experience in payroll/payroll tax operations in a multi-company, multi-state organization, preferably in an outsourcing environment
3+ years managing payroll/payroll tax operations, preferably in an outsourcing environment.
Related experience using ACH Credit, ACH Debit and check methods for payments and collections of payroll taxes and garnishments
Must be organized, detail-oriented and have strong written and verbal communication skills
Previous experience working with ERP HR/Payroll systems
Strong passion for customer service

Preferred Skills

Bachelor's degree in Business, Accounting, Finance or MIS
Certified Payroll Professional (CPP)

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.