WHAT YOU'LL DO

The Office Services Experience Assistant is a key member of the Office Experience team who takes ownership of the overall maintenance of the office, manages relationships with vendors, and provides support to the entire staff. Tasks include but not limited to maintaining the general appearance of the office and office equipment, stocking and maintaining kitchens and all common areas, fulfilling meeting/event job requests, supporting local office affiliation, assisting with building services requests and other tasks as necessary. In addition, you will provide backup assistance to other members of the Office Experience Team.

YOU'RE GOOD AT

Maintaining overall appearance and cleanliness of the office:

Proactively checking all conference rooms, communal areas, offices and workstations often throughout the day to ensure that all work areas are clean (e.g., wiping down surfaces, resetting meeting rooms, free of trash, etc.)
Checking all printers to make sure they are clean and organized; disposing of any client confidential material that has not been picked up in a timely manner
Monitoring IT equipment in offices & conference rooms and reporting issues as necessary

Supporting office maintenance and repairs:

Acting as a resource during office repairs, liaising with Office Experience team, building & vendors as necessary
Reporting office/space issues and working with the team to address and rectify them
Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner; trouble shooting and calling for repairs when necessary

Catering coordination:

Setting up and breaking down food and beverages for numerous office meetings and staff lunch

Office supplies:

Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces

Conference rooms:

Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies
Coordinating with meeting organizers & Office Experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up
Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues
Arranging furniture to accommodate meeting room set-up needs

Mail coordination:

Coordinating mail/package delivery daily. Post/drop-off and pick-up
Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed

Kitchen coordination:

Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.
Heavy lifting required which can include large cases of food and drinks; able to use a step ladder
Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash
Proactively managing inventory levels for food and other kitchen supplies

Teaming/Misc.:

Providing back-up Concierge coverage when needed
Providing backup to the other members of the Office Experience team as necessary, especially on days with multiple internal events or when other team members are out of office
Office digital signage

YOU BRING (EXPERIENCE & QUALIFICATIONS)

High school diploma or equivalent
Minimum of one-year office services or retail experience preferred
Must be able to work standing up all or most of the time
Must be able to lift up to 50 lbs. on a regular basis
Ability to prioritize work to balance multiple projects and deadlines
Excellent verbal and written communication skills
Exceptional customer service skills
Conscientious, responsive to deadlines, arrives at work on time and able to work additional hours as needed
Ability to work both independently and with a team
Attention to detail with emphasis on accuracy and quality
Self-starter with high degree of flexibility and ability to work in a fast-paced environment
Strong organizational skills and attention to detail
Willingness to take ownership and an openness to feedback
Flexibility to work overtime
Computer literacy required with familiarity with Word, Excel and PowerPoint

YOU'LL WORK WITH

You will work closely with the Office Experience team to provide support to our business services, consulting staff, and visitors to BCG’s office.

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.