It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.
Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Location
Hybrid Position:
This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.
About the Job
Manager, Product Management (App)
This is an onsite (hybrid) role at the Phoenix Home Office
Job Summary/Purpose
This job is responsible for leading a team of product professionals focused on managing the lifecycle of PetSmart app technology products and feature enhancements. It gathers insights from customers, the marketplace, engineering, and business partners to understand needs, innovative technologies, and trends in the market to develop the PetSmart app roadmap. It guides the conceptualization, prioritization, requirements gathering, specification creation, release, and implementation processes. It ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products.
Major Responsibilities
Leadership:
· Leads, mentors, and grows a team of product professionals to ensure they are high performing, ultra-collaborative and hyper-focused on the customer experience driven by data
· Helps team prioritize capabilities based on value to the organization, leads a test and learn culture, and defines and drives toward KPIs and results in assigned product area
Product lifecycle management:
· Drives the research, implementation, integration, and optimization of solutions within PetSmart’s eCommerce domain
· Gathers insights from customers and the marketplace to understand needs, innovative technologies, and trends in the market to develop the eCommerce roadmap
· Guides the conceptualization, requirements gathering, specification creation, release, and implementation processes
· Ensures that product delivery schedules and tasks related to all aspects of product development are coordinated with stakeholders to successfully release new products on time and within budget
· Spearheads prioritization and delivery of critical organizational eCommerce initiatives
Partnerships:
· Serves as main POC for vendor partners as needed (negotiating costs, reviewing contracts, working with procurement and legal, ensuring security assessments, ongoing relationship management, etc.)
Process improvement:
· Leads ongoing evaluations and refinement of existing solutions/processes, including intake, discovery, vendor solutions, deployment checks, regression testing
· Serve as a point of escalation for operational incidents as needed
Qualifications
Your goals and responsibilities will include:
Provide full oversight of the PetSmart app roadmap and capabilities
Partner with business stakeholders to determine their goals and requirements to guide strategic product roadmaps
Work closely with engineering, user experience designers, and other team members to deliver valuable, high-quality capabilities
Manage risks and resolve issues affecting scope, quality, budget, and schedule
Lead the team to work in a collaborative, customer-focused environment
Develop relevant artifacts for communication, direction, delivery, quality, and solutions
What you will bring to the table:
5+ years experience successfully leading teams that have delivered iterative products
Experience delivering complex programs and deploying solutions within an eComm and/or app environment
Strong critical thinking skills. Ability to learn and solve problems quickly
Ability to build strong relationships to become a trusted and respected partner
Demonstrate high accountability
Delivery experience in an agile environment
Ability to understand technical concepts and evaluate tradeoffs
Excellent written and verbal communication skills
About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.
Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
On-site Dog Park
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
On-site coffee bar
“Lil’ Paws” learning center and onsite daycare facility (associate paid)
If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
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