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About this role:

Wells Fargo is seeking a Loan Servicing Representative in the Impound Support group as part of Auto Operations. This team responds to impound and/or lien notifications, working with the appropriate governmental agencies and third parties to secure the vehicle within the allotted timeframe and protect Wells Fargo’s assets.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support the team in a wide variety of tasks related to reviewing, researching, processing, and responding to inquiries from internal parties and external third-party vendors related to impound and/or lien notifications
• React quickly and effectively to written or phone escalations from business partners and customers, ensuring the interests of the company are protected
• Identify opportunities to improve loan servicing processes within established procedures
• Communicate with impound lots to obtain information, schedule repossessions, and negotiate fees as needed
• Handle inbound and outbound calls and perform tasks of moderate complexity pertaining to administrative, transactional, operational, or customer support functions
• Receive direction from Loan Servicing supervisors
• Use relevant information and independent judgment to ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Understand state specific guidelines and partner with city courts and other governmental agencies concerning a variety of impound questions or issues
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of auto policies and procedures
• Systems experience to include I-Repo, CARS, ITOP, or the equivalent
• Customer service experience in a call center environment
• Ability to collaborate with third parties as needed
• High attention to detail and accuracy, including precision in grammar and a sharp focus on eliminating errors
• Ability to adapt to working a variety of different tasks in a production environment
• Intermediate Microsoft Office experience
• Prior experience in default operations
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills
• Ability to negotiate and facilitate issue resolution
• Excellent verbal, written, and interpersonal communication skills
• Ability to manage a pipeline of work to ensure deadlines are met
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to exercise independent judgment to identify and resolve problems
• Ability to work effectively in a team environment
• Customer Service focus with the ability to listen to customer needs and recommend solutions

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work onsite at location listed
• Ability to work additional hours as needed
• This position may offer a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Position Location:

• 6061 N State Hwy 161 – Irving, Texas 75038

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.