Location: On site in Memphis, TN. or Metairie, LA
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Position Overview:
The Loan Operations Senior Account Servicing Specialist supports all lines of business by booking and servicing new and existing loans. The ideal candidate is very detail oriented and views their work as their self-portrait. The Senior Account Servicing Specialist possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. The Senior Account Servicing Specialist brings direct experience in the area of loan servicing and is willing to support teammates so that the entire group succeeds.
We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.
Essential Duties and Responsibilities:
- Setting up loan and line of credit accounts on the Bank’s servicing systems. Products include consumer and commercial loans and lines of credit.
- Performing various types of maintenance on accounts accurately and within specified timelines.
- Ensuring compliance with policy and procedures
- Presenting a professional image
Knowledge:
- Understanding of loan documents, procedures, polices and regulations applying to either consumer or commercial loans
- Familiarity with loan servicing systems such as ALS or First Data
Abilities:
- To handle multiple tasks and prioritize
- To work with little supervision but know when to ask for help
- To maintain a positive working relationship with internal business partners and teammates
- To take a systematic approach to organizing work
- To coach and train others
Skills:
- Impeccable customer service and customer centric focus
- Problem-solving skills
- Ability to identify the root cause of a servicing issue
- Excellent verbal and written communication skills
- Strong keyboarding / data entry ability
- Proficient computer skills, especially Microsoft Office applications
Education and/or Work Experience Requirements:
- High School Diploma or equivalent
- Bachelor’s degree preferred
- 3 or more years of work experience preferred
- Previous experience in the financial services industry, loan servicing preferred
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Hours:
- Monday - Friday
- 8:00 AM - 5:00 PM
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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