Location: On site at location listed in job posting.
At First Horizon Bank Lending Services, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Post Booking Quality Control Manager is responsible for managing functions and technical processes Essential Duties and Responsibilities: 30% Leadership: Actively supports First Horizon Bank policy and Lending Services management decisions; 30% Quality of Work: Responds both written and verbally to needs and requests from our stakeholders 20% Employee Development: Maintains staff by recruiting, selecting, onboarding, and training employees. 20% Personal Development: Provides support whenever and wherever needed within the department; Areas of responsibility include: Education and/or Work Experience Requirements: Physical Requirements: Hours: About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us:
within Lending Services pertaining to auditing and reviewing documents for receipt, accuracy, and
completion. He/she is responsible for ensuring customers experience minimal impact due to errors in
documentation after the account has been set up on the servicing system. The Post Booking Quality
Control manager ensures all regulatory and compliance standards are met with regards to documentation
audits and reviews. He /she is responsible for planning, directing, overseeing, and leading work groups of
people in multiple locations. The PBQC Manager ensures that the Post Booking Quality Control Team
meets high standards for quality and customer service. The Lending Services Post Booking Quality Control
Manager accomplishes department objectives by leading staff, planning, managing processes, and
evaluating department activities.
We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership
and who are enthusiastic about a job well done.
promotes good will among fellow employees, lenders, and customers; presents a professional image;
maintains good communication by relaying updated information and issues involving the
department/company; manages relationships with areas that interface with the department; models
exemplary customer service behaviors; identifies and evaluates trends and options, chooses course of
action, defines objectives, evaluates outcomes. Lives our company values, embraces change, and ensures
an inclusive, positive work climate.
(customers, lenders and department staff) in a timely and professional manner. Utilizes outside resources
to obtain information and cooperation necessary to accomplish objectives; adds value and completes assignments and projects within the established timeframes. Accountable for performance of team and
self. Works with managers, coworkers, and customers to continuously improve processes; manages
workflow and production for functional area and shares information that could impede or strengthen the
department’s performance. Develops and implements new processes and standards for performance.
Maintains a safe, secure, and legal working environment. Actively develops knowledge, skills and abilities
of employees within his/her supervision to improve their performance and morale; trains and educates
fellow employees, lenders and customers on processes under his/her supervision. Communicates job
expectations; monitors and appraises results. Fosters an atmosphere that promotes customer orientation,
enthusiasm, integrity, teamwork, and respect; participates in the development and implementation of
processes that help to attract and retain highly motivated, able personnel.
improves personal performance through job related activities that develop knowledge and skills for the
benefit of the department and the company; seeks additional responsibilities and challenges.
required. College degree preferred but not required. Experience in managing remote teams preferred.
organizational leadership
Teamwork/Teambuilding skills; Critical thinking/Problem solving skills; Decision making skills with
limited information available; Strong organizational and prioritization skills; Professionalism;
Networking/Relationship building; Collaboration; General office skills including: typing, filing
(alphabetically and numerically), 10-key adding machine, and applicable technology (ARX, ALS, ACBS,
FDR, Hogan, etc.); Strong computer skills (Word, Excel, Outlook); Conflict resolution
ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or
quantitative productivity standards.
state and local standards
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