Federal Bureau of Investigation (FBI)
IT System Administrator, GS 7/9/11/12, All 55 Field Office Locations (Open to All U.S. Citizens)
Full Job Description
 

Job Opening: 57498

Open to ALL U.S. Citizens

Are you interested in a career with the FBI as an IT Specialist? As an FBI IT Professional, your job is to ensure the workforce has the applications and data when and where it is needed and protect our law enforcement systems. This means applying your knowledge of computer technology, cyber security, electronic surveillance, encryption, forensic science and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.

Opening Date: October 10, 2024

Closing Date: October 24, 2024 at 11:59 pm (EST)

Questions regarding this opening should be directed to HRS DeMicco at kdemicco@fbi.gov or HRS Goodrich at tdgoodrich@fbi.gov

Job Summary

Position: IT System Administrator - GS 7/9/11/12 - All 55 Field Office Locations 

Official Title: IT Specialist (Sysadmn/Custspt)

Working Hours: Will vary depending upon field office needs.

Salary:

GS-07:  $41,966.00 - $54,557.00

GS-09:  $51,332.00 - $66,731.00

GS-11:  $62,107.00 - $80,737.00

GS-12:  $74,441.00 - $96,770.00

**NOTE: The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale.  Please be advised that in some locations the IT Specialist (Sysadmn/Custspt) position may fall under a Special Rate Table.  Special Rate Tables 999B, 999C, 999D, 999E, 999F, 999AA, 999AH, and 999AP may be used based on location and/or grade.

In order to recruit and retain highly qualified candidates, a 15% relocation or recruitment incentive may be offered if the selectee is eligible. To be eligible for a relocation incentive, proof of change of residency will be required.  Prior to receiving a relocation or recruitment incentive, an employee must sign a written service agreement to complete a specific period of employment with the FBI at the new duty station.

Full Performance level: GS-12

Number of Positions Available: Varies by Field Office

Please ensure your top three (3) location preferences are updated under the "Federal Preferences" tab in your application prior to submission.  If there is only one (1) Office/Division you are interested in then you should mark that location for all three (3) of your choices.

You will only be considered for the location preferences you've selected. This job announcement will be used to select candidates for future vacancies; therefore you are encouraged to select any of the 55 locations in your top three (3) location preferences. Your application will only be reviewed if vacancies exist among your three (3) choices. Due to the fluidity of vacancies, there is no guarantee which Field Office/Division will have vacancies within the time frame of this job opening.  If a hiring manager is interested in pursuing your application, they will contact you directly.

Please note: Due to the merger of the legacy Memphis and Knoxville Field Offices (FO) and the establishment of the Nashville FO, some positions may be permanently relocated at a future date. Please consider this when applying to this position.

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

  • Must be a U.S. citizen
  • Must have (or be able to obtain) a valid driver’s license 
  • Must be able to obtain a Top Secret-SCI clearance 
  • Some travel may be required 
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

Physical Demands:  While some of the work is sedentary, there is a frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier material and objects.

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

As an IT Specialist (SysAdmn/CustSpt), you will:

  • Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office.
  • Serve as point of contact of user complaints concerning computer malfunctions; analyzing and troubleshooting error conditions of varying complexity.
  • Review operational needs to detect, diagnose, and resolve significant problems or error conditions relating to computer or related IT products and services.
  • Maintain and update inventory of computer equipment and identify their configuration and location within the office.
  • Support the planning and modification or development of complex systems involving non-standard Bureau operating systems or those involving complex integrated systems.

NOTE (GS 07 & GS 09):  On large scale projects, IT Specialists usually participate as a primary team member along with other IT Specialists and user representatives. At the GS 07 level, he/she is typically assigned a portion of the overall project or a critical aspect of the project. At the GS 09 level he/she is typically assigned a major portion of the overall project or a critical aspect of the project.


Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

  • Collaboration
  • Communication
  • Customer Service
  • Flexibility/Adaptability
  • Initiative
  • Interpersonal Ability
  • Organizing and Planning
  • Problem Solving/Judgment
  • System Maintenance

Specialized Experience (SE):

In order for you to qualify based on (SE) alone, you must possess the SE listed below in order to qualify for the various GS levels. Please ensure all SE can be identified in your resume.

GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below:

  • Provided routine support regarding administrative and/or technical matters related to IT programs and/or services.
  • Performed routine system diagnostics and analyzed any potential problems or issues.
  • Provided some limited training to users regarding basic utilization of computer equipment.

GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below:

  • Analyzed end user requests and determined correct resolution to the problem.
  • Troubleshot complex computer malfunctions.
  • Prepared for and assisted in initial “start-up” of new equipment and software.

GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below:

  • Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing problems and issues.
  • Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services.
  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.

GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below:

  • Managed short and long-range IT projects.
  • Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks.
  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.


Desired Skills:

Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants.

Desired Skills are:

  • A+ Certification
  • Network+ Certification
  • Security+ Certification

Education:

All degrees must be from an accredited college or university. Transcripts are required when qualifying based on education. Education may be substituted for SE as follows:

GS-07: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education.  Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-09: Applicant must have a master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS-11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

GS-12: Education may not be substituted for SE at this grade level.

Degrees must be in one of the following fields: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply.  If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

  1. Your resume, specifically noting relevant work experience and associated start and end dates
  2.  A complete assessment questionnaire
  3. Other supporting documents (if applicable):
  • College transcripts, if qualifying based on education or if there is a positive education requirement
  • Notification of Personnel Action, SF-50; not applicable to current FBI employees
  • Memorandum for Record (MFR), Please see Additional Information
  • Most recent Performance Appraisal; not applicable to current FBI employees
  • Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

Documents that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application.  

You must complete this application process and submit any required documents by 11:59 p.m. (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

  • Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
  • The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
  • As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
  • Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
  • Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
  • Management may select any grade for which this position has been announced. 
  • Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
  • If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
  • Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):

        a. Percent of time worked in the particular position (cannot conflict with main duties)
        b. The month/year work began
        c. Frequency worked (i.e., daily, monthly, etc.)
        d. Specific duties performed

Attach the Memorandum for Record to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.

Nepotism

Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative’s appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities.  If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODA@fbi.gov, telephone at 202-324-2158, or FAX at 202-324-3976.  Your request will receive an individualized assessment.

This e-mail address is only for reasonable accommodation requests.  Please do not submit your application and/or any questions unrelated to reasonable accommodations.  Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Benefits

The FBI offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System.

This link provides an overview of the benefits currently offered to Federal employees:  http://www.opm.gov/insure/new_employ/index.asp

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IT System Administrator, GS 7/9/11/12, All 55 Field Office Locations (Open to All U.S. Citizens)
Federal Bureau of Investigation (FBI)
Oct 11, 2024
fulltime
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