Job#: 2053187

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a IT Site Administrator. For applicants who are interested in thisopportunity, send your updated resume toDerek Downing, Account Manager, at[email protected].
Here are the details:

Position: IT Site Administrator
Location? 200 Arlington St, Chelsea MA, 02150

Duration: : 1+ year(s) w/ renewal
Rate: Negotiable Based on Experience


Job Description:

This position is required to report M-F to the site. This role is expected to perform infrequent after hours support as authorized and required.

Overview:

Seeking to hire an IT Administrator to join our collaborative enterprise IT team. This resource will serve in the role of IT liaison, providing customer service and end user support, issue tracking and remediation and focused support for operational and medical software and hardware in use at the Veterans Home, Chelsea. The end user support includes managing existing software, including vendor relationships, licenses and installation, troubleshooting and maintenance for non-standard software and hardware at the home. The incumbent will be responsible for documenting installation, inventory and maintenance, training and change management to support this software and hardware. This person will also contribute to the development of product documentation and participates in standardization efforts for software across the EOVS enterprise to effectively maintain a resource of standardized practices.

Detailed List of Duties and Responsibilities:

Asset Management:

• Maintain inventories of all EOTSS IT assets
• Implement EOTSS IT enterprise images for PC's (Desktop/Laptop)
• Install operating systems and software; patch systems and protect against viruses/malware
• Deploy, Install, configure, and troubleshoot hardware (desktop/laptops); utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades
• Assist with creating and maintaining all policies, procedures, and best practices.

Technical & Desktop Support:

• Provide user friendly, on-hand support to users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Handle tickets effectively within timeframes outlined in service level objectives
• Assist Telecom with movement of IP phones as required
• Act as the contact person for office wiring/cable installations
• Assist with:
  • Local backup and restore process to include swapping tapes, restoring files, and transfer of media
  • Troubleshooting and resolving Network issues
  • Monitoring and maintaining the health and integrity of the network
  • Local backup and restore process
  • Site specific projects as related to network infrastructure & server support
• Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets
• Perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
• Install and maintain communication connections between workstations, printers, etc.
• Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs etc.

Administration Support/Workflow:

• Work collaboratively with internal and external groups to improve overall customer service and support
• Perform timely response and support during scheduled and authorized non-business hours
• Clearly communicate and/or escalate any IT operations issues or disruptions (planned or unplanned) to minimize user impact
• Assist with creating and maintaining all policies, procedures, and best practices
• Complete all activities within EOTSS security policies and practices to ensure the safety and privacy of data, its clients, and its resources.

Qualifications: Preferred Knowledge, Skills & Abilities:

• Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
• 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
• 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication
• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
• Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN).
• Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
• Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent ability to work independently on job responsibilities
• Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred.
• Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
• Working knowledge and hands-on experience with the following skillsets:
• Active Directory/ Microsoft Azure
• Microsoft Windows 10
• Microsoft Server Operating Systems 2008 - 2016
• Bomgar (Remote Client Support Software)
• Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
• Basic IT security measures and requirements
• Basic Networking knowledge and understanding
• Basic Mobile Support - Apple iOS and Android.
• Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
• Valid drivers license with clean driving record and access to a vehicle

Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!


EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-9d7b87a2-8e77-44da-ac1b-b9719f12b7a1