WHAT YOU'LL DO

As an IT Senior Specialist, your primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and BCG priorities (local/regional). This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote site.

YOU'RE GOOD AT

Providing a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. This includes, but is not limited to, laptop support, Smartphones, and voice mail systems, both in and outside the office

Managing local technology in order to increase reliability, security, interoperability, and effectiveness of customer work while reducing costs

Understanding and effectively discussing services and software provided by IT Service

Gathering feedback to evaluate the impact of IT Service offerings and proactively identifying improvement opportunities

Evaluating new technologies for potential applicability within BCG

Preparing and deploying laptops for staff, including configuration and imaging of laptops

Supporting a variety of operating systems and applications

Assisting in the training of BCG employees in IT technologies

Maintaining a high level of flexibility and commitment to achieve personal goals and objectives agreed upon with IT Service organization and local management

Providing on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.

Communicating frequently with end users as well as with local, regional, and global support teams

Maintaining configurations of all notebook and desktop computer systems according to established BCG requirements

Documenting and updating technology related instructions/procedures/knowledge articles as required

Leading and participating in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement

Overseeing hardware and software asset tracking and inventory management

Coordinating the repair and maintenance of office printers and computing equipment with outside vendors

Managing and maintaining daily IT ticket queues via ServiceNow

Machine builds, site projects and repairs, orientations, imaging, break/fix, and general IT Support duties are to be completed accurately and on a consistent basis. All work is to be entered as a ticket in ServiceNow. Deadlines need to be met as well as consistent follow-up to customers and team.

Being mature, tact, and discipline in all situations as a representative of BCG IT is required at all times.

YOU BRING (EXPERIENCE & QUALIFICATIONS)

A post-secondary education in Technology or equivalent experience with a minimum of 3 years experience in a similar role

Experience in effectively communicating and presenting technical concepts to management, peer group and staff and effective teamwork skills

Excellent proactive problem solving skills with the ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources

Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

Demonstrated leadership and/or customer service experience. You’re highly responsive with strong interpersonal and communication skills.

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.