Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
The Internal Operations Supervisor (IOS) manages customer service team members. Functions the team is responsible for include auditing sales contracts, updating records, ordering product, scheduling install and service appointments, processing payments, and managing communication on project updates with customers. The IOS is responsible for providing feedback to the team on performance, collaborating with other departments to resolve issues and improve service, and recommending process improvements. The IOS is responsible for coaching the team to achieve KPI goals.
PRIMARY RESPONSIBILITIES
Deliver feedback to team members on performance.
Collaborate with other departments to improve overall customer service.
Handle customer escalations.
Review processes and recommend improvements.
Be an ambassador of company culture and foster team cohesion.
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QUALIFICATIONS AND SKILLS
Experience managing a team.
Experience in operations, administrative, or logistical supervision.
Strong communication skills, both verbal and written.
Ability to utilize and learn computer programs and apps.
Individual should be able to collaborate with others.
An advocate for a positive work environment and team cohesion.
MUST HAVE QUALIFICATIONS
3 plus years of management experience.
2 plus years of managing operational, logistical, or administrative functions.
Good communicator and collaborator.
Proven track record for driving a team to exceed KPI goals.
NICE-TO-HAVE QUALIFICATIONS
Experience in home improvement or construction.
Experience working on a leadership team in conjunction with other functions.
Compensation is a range of $67,000-$84,300 annually. Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).
CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
* Medical/Dental/Vision/Life Insurance
* Health Savings Account contributions
* Paid holidays plus PTO
* 401(k) plan & contributions
* Professional development and tuition reimbursement opportunities
* Charity contributions
* Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.
