Job Title: Intern – Retail Banking
Location: On site at location listed in job posting.
Internship Program Duration: 10 Weeks: May, 2025 - August 8, 2025
Pay: $20 per hour
Our 10-week internship offers a comprehensive and immersive experience for students interested in gaining practical knowledge and skills in the banking industry. Each week, you will be exposed to different leaders and aspects of the line of business. You will have the opportunity to complete projects that will help you understand the day-to-day operations of a bank and develop a well-rounded skillset. Additionally, you will have the chance to receive guidance from experienced professionals in the field, participate in meetings, and network with other interns and associates. By the end of the program, you will have gained valuable insights, built a solid foundation in banking practices, and potentially set the stage for future career opportunities at First Horizon.
Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.
Work schedule and number of hours worked per week (minimum: 30 – 40 hours) are flexible, within normal business hours.
The Intern will learn and assist with the day-to-day duties of the retail banking members, including:
Sales and service
· Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
· Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
· Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
· Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
· Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
· Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
Client experience
· Research and resolve problems and respond to client inquiries on account status.
· Deliver excellent client experiences consistently and promptly resolve client issues effectively.
· Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Compliance and risk management
· Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Operational efficiency
· Assist banking center associates with all aspects of daily operations as needed, including audit controls.
· Assist banking center management with “on the job training” of new associates.
· Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Perform all other job related duties as assigned.
Qualifications
· Full-time undergraduate student with anticipated graduation date between December 2025 and June 2026
· GPA of 2.75 or above
· Strong interest in business and finance, though no specific major or field is required
· Resourcefulness, team-oriented, enthusiastic
· Entrepreneurial spirit
· Demonstrated leadership and self-development (work or campus)
· Ability to interface and network with people at all levels of an organization
· Strong communication and collaboration skills
· Strategic and critical thinking skills
COMPUTER AND OFFICES EQUIPMENT SKILLS
Microsoft Office Suite In addition, 10-key calculator; coin counter
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Access Commitment: At First Horizon, we focus on what matters most to our associates, clients and the communities we serve. As we continue to evolve, we remain committed to an open and supportive workplace and providing opportunity and access to capital and counsel for all.
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