Pay Transparency Statement:
The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
This role will be responsible for the inbound and outbound servicing of National Accounts. The National Accounts Representative will work in a team environment, with outside sales. Focusing on building relationships, Inbound & Outbound Sales, EDI Processing, Mandate Execution, Local Business Objectives, KPI’s, and utilizing and leveraging our platform technologies.
Position Responsibilities may include, but not limited to:
Own the execution of order management related systems, including Electronic Data Interchange (EDI).
Identify and initiate process improvements around EDI and other order management activities.
Setup and maintain electronic customer files and club store management and processing.
Develop and enrich relationships with distributor personnel, corporate buyers, and supplier partners by identifying and articulating customer needs and maintaining a high level of customer service.
Actively participate and execute against mandate and commitment programs.
Accurately process customer transactions such as service requests, inbound and outbound sales orders, or returns.
Identify and resolve customer issues in an efficient manner while maintaining a high level of service.
Other projects or duties as assigned.
Required Skills and Experience:
High School Diploma or GED.
One year of customer service or ecommerce experience.
High degree of accuracy, focus, attention to detail.
Ability to organize and prioritize tasks and projects for timely completion.
Ability to independently resolve problems.
Excellent verbal and written communication skills, including presentation skills.
Proficient in Microsoft Office.
This position must pass a post-offer background and drug test.
Preferred Skills and Experience:
Bachelor’s or Associate’s Degree.
Proficient working with CRM software
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
