Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.
Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events; Cookie Patisserie & Bakery, your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.
The many entities of REG are owned by Rich's, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.
To learn more, visit www.richentertainmentgroup.com.
PURPOSE STATEMENT
The host/hostess is the first associate to interact with arriving guests as they enter the restaurant. They are the personal representation of the service and overall first impression of the hospitality of the staff of the restaurant. It is the job of the hostess to greet arriving guests, welcome them and seat them.
While guests are waiting to be seated or waiting for take-out orders to be ready, it is the job of the host/hostess to ensure that the guests are made comfortable and kept informed of the status of their wait times and orders. The host/hostess should suggest waiting at the bar if dining in.
KEY ACCOUNTABILITIES/OUTCOMES
- Plan out the seating chart and organize the reservations
- Monitor the open dining sections of the restaurant, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
- Responsible for answering the telephone and checking voice mail, booking reservations and assist with moving tables together to accommodate large parties
- Escort the guests to their table, pull seat out for the ladies, and present menus; ensure all menus are wiped down, free of spots or stains, and complete
- Communicate with servers, e.g. when guests are seated, when sections become full
- Ensure entry doors are clean, free of debris and inviting; inspect dining room for neatness and cleanliness
- Say a warm goodbye and thank you to guests
- Assists or fills where necessary when requested by restaurant manager
KNOWLEDGE/SKILLS/EXPERIENCE
- HS Diploma or GED
- Very personable and professional
- Ability to read and write English fluently
- Follow instructions verbally and in written form
- Have basic assessment and math skills to estimate wait times for guests
- Fluent in foreign language(s) is an asset but not required
- Able to stand for long periods of time during work day
- Visual acuity to inspect cleanliness of menus, tables, entry way, and dining area
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"),reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$15.00-$15.00
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.comif you need assistance completing this application or to otherwise participate in the application process.
