Job#: 2047671
Job Description:
Title: Help Desk Technician
Location: Plano, TX
Schedule: M-F day hours (40 hour weeks)
Pay: $25/hr
Type: 6+ month contract (can extend/long-term)
Schedule: On-site, then after a few months can be hybrid
Start date: next 2 weeks
Apply here: Please send a copy of your updated resume along with your availability for a call to Emma at [email protected]
The Job Overview
We are seeking a dedicated computer technician to assist in supporting level 1 IT activities for Help Desk requests. You will collaborate with end users as the primary contact to provide first contact resolution on level 1 requests and escalate to other team members for incidents and requests that require a higher-level resources to resolve.
Responsibilities
- Function as primary Help Desk contact via monitoring ITSM que, chat, and phone.
- Create ITSM tickets as needed to track incidents/requests.
- Provide user password resets (AD, Partner sites, Third party applications)
- Provide level 1 Troubleshooting on all incidents/request via tickets, chat, and phone.
- Provide follow up on tickets to insure timely resolution on Service Desk tickets.
- Install software utilizing ITSM deployment tools (as approved).
- EUD support, configuration, and setup.
Job Qualifications and Skill Sets
Minimum 2 years Level 1 Tech experience.
Proficient in administration: AD, M365, Print Server, Windows OS, Intune.
Proficient in initial troubleshooting of Windows OS, Desktop, Laptops, Printers.
Excellent written and verbal communication skills.
Excellent customer service skills.
Attention to detail.
Strong analytical and problem-solving skills.
Time management and organizational skills.
Ability to multitask and remain on track with deliverables.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.