Boston Consulting Group (BCG)
Global Client Service Senior Manager
Boston, MA
Aug 25, 2024
unknown
Full Job Description

WHAT YOU'LL DO

Your role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management.  You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change expert, a tested team leader, and experienced program manager. 

You will offer strategic thought partnership and execution in the following areas: 1) Relationship Excellence, 2) Role of the CCO, 3) Account management, 4) Proposal Excellence 5) Commercial Learning & Development for the Consulting Team, 6) special projects and 7) BAU activities.  You will do this while collaborating with senior stakeholders in Regional/System and Practice Area leadership, regional Client Teams, People Team, L&D, Finance, and Marketing. Day-to-day activities will be spread primarily across the following areas:  

Support in strategic agenda setting  

  • Be valued thought partner to leadership team to set the overall strategic agenda 

  • Help orchestrate and drive senior stakeholder engagement with global and regional leadership within and outside the Client Team  

Agenda execution and change management 

  • Capture and develop offerings (thought leadership, tools, processes, programs, communication) across regions and account teams 

  • Work with key BCG functions (e.g., People Team), Practice Areas and Client Team regional directors / managers to get their input and provide support to execute the agenda 

  • Help support the change agenda and execution of initiatives within local systems, regions and PAs, Chief of Staff team 

  • Monitor and track progress 

YOU'RE GOOD AT

  • Core (BCG) consulting skill set, incl. hypothesis-driven thinking, problem solving, quantitative analysis, financial modelling, storyboarding, etc. 

  • Strong conceptual skills and the ability to package complex topics  

  • Proven success in managing change in a global, complex, matrix organization 

  • Proven ability to be credible thought partner with BCG Managing Directors & Partners  

  • Understanding of the BCG partnership and BCG's business 

  • Proven ability to collaborate with teams virtually  

  • Ability to build relationships and influence at senior levels of the organisation; credible and mature  

  • Excellent verbal communication and listening skills 

  • Self-starter and ability to work independently and in teams; displays consideration and respect for others and puts team success ahead of personal opinion 

  • Ability to juggle multiple projects, deadlines and competing priorities 

  • Persistent in reaching key objectives, but tactful, patient and flexible to make progress 

  • Ability to perform successfully in a fast-paced, global, intellectually intense, service-oriented environment  

YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • MBA and bachelor's degree or equivalent in business or engineering field 

  • Minimum 6+ years’ experience with a strong preference for most of this in consulting; BCG consulting experience strongly preferred 

  • Proven project and program management experience 

  • Strong skills in Windows Office (in particular, PowerPoint and Excel) 

  • Fluent in English (both written and verbal) 

YOU'LL WORK WITH

The Client Team is organised as a matrix driving innovations and change across all regions and practice areas. Innovation and orchestration occur at the global level with further innovation, customization and execution delivered by the regions. The Chief Client Officer is embedded in BCG’s Executive & Operating Committees.  

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

EQUAL OPPORTUNITY

BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.PDN-9cacb3fe-605e-4a5e-96db-f1e758ef27e5
Job Information
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Marketing
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Global Client Service Senior Manager
Boston Consulting Group (BCG)
Boston, MA
Aug 25, 2024
unknown
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