Alila Marea
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.The Pocket Food and Beverage Manager will support the hotel Pool and Bar outlet (Pocket) and ensure it is properly supported, staffed, and maintained in accordance with Forbes standards. This manager’s main objectives will be to support the day-to-day operations to achieve guest and colleague satisfaction. Our F&B managers are friendly, warm, professional, engaging and enjoy working in a luxury environment. They should be comfortable leading a team and have prior experience working in a full-service restaurant setting.
Duties include:· Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.
· Floor management – responsible for “running the floor” during service. This includes guiding and coaching the staff, solving guest complaints, and ensuring that we are providing excellent service.
· Ongoing training of hourly staff members.
· Accurately and timely comply with completing payroll, including meeting deadlines of having schedules finalized, submitting proper documentation, reviewing time edits, and submitting payroll and charged tips to the payroll/human resources department.
· Assisting with administrative work – placing orders, paying invoices, organizing stockrooms, scheduling staff, and various other tasks.
· Staying up to date on our food and beverage offerings, as well as local and national trends.
· Interacting with guests within our establishment as well as before and after their visit. This can include responding to online comments and/or social media.
· Assist with the marketing of the outlets. This could include limited selling of the private dining area, social media, or e-mail marketing.
· Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel, and communicate effectively with guests and fellow team members.
· Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
· Other duties as assigned.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.Qualifications
Qualifications
· At least 2 years of prior experience working in a full service, fine dining restaurant with a passion for delivering unforgettable experiences and a desire to grow their career in hospitality.
· Solid understanding of food and beverage operations.
· General understanding of liquor, wine, and beer products. Certifications in any of these areas are a plus.
· General knowledge of food product and cooking techniques.
· Proficiency in MS Office Suite, as well as proficiency in Micros Symphony POS system.
· Skillful in project planning/ tasks and able to prioritize projects/ tasks.
· Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
· Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive, and demonstrating a positive attitude.
Mental and Physical Demands
· Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
· Occasional: Lifting, pushing, and pulling guest luggage, boxes, and property equipment. Occasional stooping and bending.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The salary for this position is $80,000. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
