Reporting to the Director of Stakeholder Engagement, this is a role within the Stakeholder Engagement Department. This department connects the MAC to the community by designing and implementing best-in-class engagements and serving as the organization's personal connection across communities.

The Stakeholder Engagement Department is part of the Strategy and Stakeholder Engagement Division. The division's charter is to function as an in-house team serving as stewards of strategy, developing strategic communications and creating stakeholder champions to ensure the organization delivers on its purpose, values and strategic goals. 

This position is responsible for managing and executing all events identified by the Director of Stakeholder Engagement. This includes coordinating event logistics, leading on-site management, managing the MAC Ambassador program and collaborating with the Strategic Marketing and Communications Department in the creation of all supporting collateral, communications and marketing materials for events.

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

JOB DUTIES

Event Planning and Execution

• Work with the Director to identify stakeholder engagement strategy, goals and key performance indicators for each event
• Work with the Director to identify key audiences and curate an outreach plan and invitation list as appropriate
• Assist the Director in planning and executing prioritized stakeholder outreach initiatives, presentations, communications, surveys, events and other forms of engagement for internal and external audiences
• Support high-quality stakeholder engagement programming for airport long-term plans, environmental reviews and other planning-related initiatives
• Document and track MAC events and high-engagement activities and meetings. Ensure MAC Senior Staff awareness and support on key engagement opportunities
• Lead committees to plan, coordinate and execute signature events like annual State of the Airport luncheon and MAC annual all employee event 
• Maintain strong relationships with internal and external event clients, stakeholders, and venues, which includes proactive communication and follow through
• Manage all details of in-person and virtual event planning and implementation as required, including execution, logistical support, coordination of design needs and post-event initiatives
• Coordinate and manage all necessary vendors/partners
• Create and manage programming/run of show
• Secure location/AV/negotiate contracts
• Order appropriate catering and supplies
• Manage décor/photographers
• Obtain licenses or permits, as necessary
• Serve as on-site management, respond to event problems or complaints and obtain guest feedback
• Analyze event success, implement post-event surveys, prepare recap reports and track impact metrics 
• Maintain a neat and professional appearance
• Perform other duties as assigned and/or approved by the Director, Stakeholder Engagement

Engagement Programs

• Develop and manage internal education programs, including the Lunch and Learn series and leadership Speaker Series 
• Develop and implement an airport tour program, facilitating coordination of tour requests and tracking impact measurements
• Lead the implementation and ongoing administration of the Airport Stakeholder Survey that engages the full MSP Airport community; track and implement any necessary engagement-related follow-up actions 
• Lead the MAC Ambassador program, which provides opportunities for MAC staff to participate in and support airport events, by recruiting individuals to provide event support, managing event opportunities and sign-ups, communicating expectations and providing on-site support at events
• Develop and implement an engagement program that provides MSP Airport employees opportunities to participate in activities and events that build and enhance a positive and robust airport-wide community; manage event opportunities and sign-ups

Partner with Strategic Marketing and Communications

• Work with Strategic Marketing and Communications Department leadership for cross-divisional project planning and management including necessary creative, communications and engagement services support (scripting, newsletters, websites, PowerPoints, theme, printed materials, giveaways, collateral)
• Work with the Strategic Marketing and Communications Department to build MAC/MSP brand identity at each event to broaden awareness and increase the visibility of the MAC
• Support the Strategic Marketing and Communications team as requested with news conferences, ribbon cuttings, and other media/public affairs related events
• Manage and execute event activities that support key marketing strategies with consistency in content and messaging among divisions and stakeholders
• Partner with the Audio-Video Communications Specialist in the creation, editing and production of videos and photos that assist in informing and engaging MAC employees and the general public
• Occasionally assist in recording MAC Commission and Committee meetings, as needed by the Audio-Video Communications Specialist
• Support the Strategic Marketing department in writing and editing internal and external communications related to engagement and events 

People Leadership

• Represent MAC Purpose and Values when leading, managing, recruiting and training MAC Ambassadors
• Communicate and manage clear expectations and parameters to MAC Ambassadors and consultants
• Identify and communicate key engagement opportunities to leadership, coordinating internal and external opportunities, as needed
• Proactively support a safe working environment
• Proactive communication to Director and problem-solving abilities related to MAC Ambassador support, speaker attendance, or event logistics

Budget Management

• Coordinate overall event budget, review and audit all billing for accuracy and reconcile supplier payments
• Track and report expenses to clients and communicate changes
• Ensure that all events are delivered on budget
• Advise Director on event and meeting-related budget expenses in the development of the annual budget 
• Proactive communication with Director when budgetary concerns arise

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently

• Ensures Accountability - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences -Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

MINIMUM REQUIREMENTS

• Two-year degree in hospitality, business or a related field
• Five years of professional work experience in event and hospitality coordination
• Ability to multi-task and stay highly organized and accountable
• Process and deadline-driven
• Collaborative style to work effectively with different functional areas
• Proven crisis management skills
• Strong team leadership and communications skills
• Professional presence when interacting with clients and audience members
• Understanding of business and social etiquette
• Able to assist with any level of event including those of a complex nature, large volume or a high level of confidentiality
• Effective under pressure
• Detail oriented
• Ability to occasionally lift or carry items  
• Experience motivating, engaging and recruiting event support individuals or teams
• Intermediate experience with Microsoft Word, Excel, PowerPoint and Outlook 
• Experience setting up and trouble-shooting AV technology
• Valid driver's license and reliable vehicle to commute between sites
• Ability to work evenings and weekends, as planning and event schedules demand

DESIRABLE REQUIREMENTS

• Bachelor's degree in hospitality, business or a related field
• Public sector experience
• Experience working in aviation or at an airport
• Intermediate experience with Adobe Premiere Pro, Granicus and Xpression Graphics creation
• Experience with project management software
• Understanding/appreciation for working in a highly regulated industry