Mitsubishi Electric Trane HVAC US LLC is looking for a Director, Service Parts in Suwanee, GA.

POSITION SUMMARY:

The Director of Service Parts is responsible for defining, improving, and evolving METUS' service parts business. This role involves overseeing the entire value stream for service parts, ensuring that all activities necessary to deliver a product, service, or experience desired by customers are effectively managed.

ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Responsible for value stream charter, SIPOC, and other continuous improvement tools related to service parts.
• Managing the value stream transformation plan, determining project prioritization, and driving key initiatives forward through kaizen, A3, JDI, or other projects. Ensuring project items are completed on time.
• Responsible for value stream KPIs and countermeasures. Creating and delivering monthly value stream updates during leadership's strategy deployment meeting.
• Ensuring representation and participation in the value stream from key functional areas. Organizing and running biweekly value stream status meetings. Creating and promoting a collaborative environment for team members.
• Supporting the NPI process by verifying new parts are set up for customer ordering, ensuring parts appear in the distributor portal, critical and other high-moving part inventory arrives before the product launch date, product registration and warranty systems are set up, and any other service part-related activity is performed prior to the new product launch to ensure a world-class customer experience.
• Conducts customer interviews and market assessments to understand customer needs and market trends. Using CSAT tools when needed to pulse customer feedback on the current experience and track improvement results.
• Communicating effectively with all stakeholders to ensure alignment and support for the value stream vision. Managing external communications and updates to customers.
• Owning service part technical data. Working with IT and other departments to ensure all parties receive necessary parts information.
• Creating a process to support customer information requests. Determining guidelines and support structure required to provide customers with needed content at a defined cadence as deemed reasonable.
• Working with factories to ensure the US market receives necessary information, support, and products to provide a world-class experience. Finding opportunities and managing projects to improve information and product lead times and eliminate waste.
• Managing parts stocking program, parts lookup tool, and other service parts programs and tools.
• Overseeing the non-standard parts process.
• Managing the service parts lifecycle and forecasting. Working with leadership and the factories to define the term of support. Collaborating with the product, inventory, warranty, service, and quality teams to determine forecasting as needed.
• Managing value stream analytics and the ThoughtSpot liveboard for service parts. This includes ad hoc reporting as needed plus live board development to support internal teams.
• This role requires strong analytical skills, excellent communication abilities, and a deep understanding of both the technical and business aspects of product development.
• Perform other duties as assigned

QUALIFICATIONS:

• Bachelor's Degree in Business or a technical discipline is preferred.
• 7+ years of experience in the HVAC industry.
• Demonstrated technical knowledge of VRF and Ductless equipment.
• Strong understanding of HVAC distribution and Contractor business operations desired.
• Proven project management experience is a must.
• Personal accountability, strong time-management skills, and organizational abilities are a must.
• Must have exceptional organizational skills and attention to detail with an ability to manage and prioritize.
• Must be an effective practical, critical, and analytical problem solver.
• Highly enthusiastic and energetic person capable of building strong teams and cross-functional relationships.
• Ability to manage multiple complex projects simultaneously.
• Strong analytical and problem-solving skills and an aptitude for technical concepts.
• Ability to communicate effectively, both orally and in writing.
• Comprehensive working knowledge of the tools included in the Microsoft Office Professional Suite.
• Ability to deliver engaging and dynamic formal presentations to large audiences.
• Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form.
• Ability to effectively facilitate discussions and influence without authority in a team environment.
• Ability to work remotely and independently with little direct daily supervision.
• Demonstrated personal accountability, strong time-management skills, and organizational ability.
• Ability to adapt quickly to changes in goals and objectives.
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.

The base pay range for this position at commencement of employment is expected to be between $140,000 and $192,500 per year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent - 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at www.metahvac.com . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company's legal duty to furnish information.

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Applicants with a disability who need assistance with the application process may contact Human Resources by email at employment@meus.mea.com or by calling 714.229.3813.