Job Description

Job Summary:
We are seeking a dynamic leader to oversee the development and support of our Retail Point of Sale (POS) and Electronic Payment Systems (EPS), deployed across more than 8,000 store locations. In this critical role, you will drive our POS architecture and applications, working to ensure alignment with business objectives, regulatory compliance, and new capabilities that enhance our in-store, online, and mobile customer experience.

As the driving force behind our payment processing systems, including authorizations, encryption, settlement, and gift card management, you will ensure seamless integration across multiple channels. You will collaborate closely with our Product team and maintain strong partnerships with both internal and external stakeholders to deliver strategic, innovative solutions for payment enhancements, with a focus on evolving customer needs such as OTC card processing and omni-channel options like wallets and saved payments.

You will lead a diverse team of over 20 developers, architects, and analysts located globally, providing hands-on support for architecture design, code review, and testing processes. In this role, you’ll also be responsible for the POS hardware roadmap, ensuring that all hardware and peripherals—cash drawers, touch screens, scanners, and more—remain fully supported. Through agile methodologies, you will lead day-to-day operations, delivering fixes and enhancements that keep our systems running smoothly.

This role is ideal for a technology leader with deep expertise in EPS and POS operations who thrives on strategic partnerships and hands-on technical leadership.

Job Responsibilities:

Develops and executes on IT product/service strategies and plans. Directs the operations of the assigned functional area to achieve strategic and operational business goals and targeted financial and content quality results. Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group. Responsible for executing on functional and business goals for the specified area of expertise. Proactively addresses problems a cross functional area of the business.
Provides day to day administrative direction and oversight of key technology/information systems and general support activities.
Oversees and manages vendors, vendor contracts and appropriate SLAs.
Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.
Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities. Conducts technological
research by studying organization goals, strategies, practices, and user projects. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
identifying problems; evaluating trends; anticipating requirements.
Implements policies and defines approach to strategy achievement for specified area of responsibility. Analyzes long term impact of new or anticipated strategies and decisions.
Manages budgets, operational plans and performance requirements for the specified are of responsibility. Responsible for meeting budgetary goals and objectives.
Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross functional processes and programs. Builds and enhances key internal and external contacts.
Develops and mentors' staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a
diverse and inclusive workplace.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

Bachelor’s degree and at least 8 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics OR High School Diploma and at least 11 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience with vendor and vendor contract management, including SLA review.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience managing cross functional and/or matrix teams.
Experience interacting at the executive level.
At least 5 years of experience contributing to financial decisions in
the workplace.
At least 5 years of direct leadership, indirect leadership and/or cross functional team leadership.
Willing to travel up to/at least 10% of the time for business purposes
(within state and out of state).

Preferred Qualifications

Bachelor's degree in IT, IS, Mathematics.
Experience leading large, highly technical teams in a matrixed organization to achieve common goals.
Knowledge of regulations such as PCI, PHI etc.

We will consider employment of qualified applicants with arrest and conviction records.