Location: New York City

Working Environment: Hybrid

Irwin is one of the fastest-growing FinTech companies in Canada. We are based in Toronto and are a leading provider of capital markets-focused financial technology with a mission to seamlessly connect the world's capital seekers and allocators to make them more productive, innovative, and successful. Our flagship product, Irwin, is a software platform used by investor relations and investment banking professionals all over the world. In October 2024, Irwin joined FactSet and added its investor relations solution to its existing offering.

Key Responsibilities

Build relationships with current clients and help them maximize their use of Irwin.
Growing and retaining our customer base through value-adds and trusted advisorship.
Onboard our customers successfully, making them masters of the Irwin platform.
Constantly communicating with customers to deliver value and inform them on new product releases.
Work cross functionally within the company to communicate with all stakeholders in customers' success.
Manage all reporting about the health of customers' accounts.
Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information.

Who You Are

Bachelors Degree required.
3-5+ years of experience in customer success as a quota-carrying independent contributor role.
A passion to drive the business forward via expansion and retention revenue (NRR).
The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains.
High energy with a hands-on approach combined with the capacity to think strategically in a fast-paced, dynamic environment is required.
Outstanding persuasive verbal and written communication skills are required.

Nice to haves

Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS/Sales of a capital markets-related technology products.
Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting/modeling.

The budgeted base salary for this position in New York City is $95,000-110,000. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

What’s In It For You:

The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, innovative minds that value collaboration and welcome your new ideas to the table.
Mentorship and growth opportunities from senior employees.
Career progression planning and a focus on career development, complete with dedicated time each month for conference attendance, online learning seminars, and networking.
A robust social community dedicated to volunteerism, intramural sports, and team-building events.
Business resource groups that align with our company value of "Always Inclusive" , designed to foster a welcoming and supportive environment for all.

Learn more about our benefits here.

Company Overview:

FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 162,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@factset.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.