Full Job Description
Job Description:
Principle Responsibilities:
- Handles outbound and inbound calls
- Utilizes multi-media resources to accurately dispatch customer orders to the nearest available trainer to complete training with customer.
- Create supply orders for customers who have already been trained
- Respond to emails received in department mailboxes
- Obtain updates from trainers pertaining to outstanding training sessions.
- Able to meet established performance metrics that include: Quality and Operational Efficiency.
- Able to overcome objections quickly and accurately.
- Tracks productivity as assigned.
- Handles change in a fast paced, team environment.
- High School diploma or equivalent
- Position requires heavy data entry
- Takes initiative on assignments and projects
- Demonstrates ability to multi-task in a dynamic work environment.
- Displays fluency when using language (both verbal and written); has a solid knowledge of grammar, syntax and style; utilizes appropriate voice tone, speed and inflection.
- Can speak persuasively while maintaining a positive customer experience.
- Demonstrates a strong customer service orientation, and takes responsibility to follow through on commitments to customers/trainers.
- Resolves service problems by determining the cause and selecting best possible solution.
- Knowledge of customer support philosophy and objectives required
- Demonstrates strong attention to detail to meet health care records compliance.
- 1 to 4 years' high volume call center experience
- Proficient on office programs and keyboarding, specifically Outlook, Word, and Excel
- Use current technology and informatics
Pay Range : $20/hr - $23/hr
Job Information
Job Category:
Other
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