Education Qualifications
Associate's Degree Information Technology preferred

Work Experience
A minimum of 2 years' progressive experience in a related field required

Other Work Experience
1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions

Travel Requirements
None

Knowledge, Skills, and Abilities

Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
Ability to take instruction and independently execute on the directives.
Ability to read engineering drawings (network designs documents, rack elevations)
Knowledge of different testing hardware and software platforms
Knowledge of a broad range of network infrastructure cable types and best practices.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
Strong written and oral communication skills.
This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Licenses and Certifications
CCNA - Cisco Certified Network Technician preferred

Physical Demands
Sitting: Frequently
Standing: Constantly
Walking: Frequently
Stooping, kneeling, crouching: Frequently
Reaching 30” to 72”: Constantly
Eye/hand coordination: Constantly
Lifting (up to 50lbs): Frequently
Lifting Overhead: Occasionally
Carrying: Frequently
Twisting/Turning: Frequently
Fine Motor Coordination (keying, labeling): Occasionally
Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
Fine Motor Coordination (pick & place small parts): Constantly
Gripping/Grasping: Frequently
Climb (more than 2 steps): Occasionally

Working Environment

Work near moving machinery: Constant
Fumes or airborne particles: Frequent
Toxic or caustic chemicals: Frequent
Risk of electrical shock: Frequent
Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
Individual Contributor

Level of Autonomy
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.

Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities