Collections Specialist at Berlin Packaging in Chicago, IL

Berlin Packaging is the nation's premier supplier of rigid packaging and packaging components. With over $3 billion in revenue, we are growing 5x faster than the overall packaging industry.

Don’t know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day!Imagine yourself walking into your favorite big-box store. Take a mental look around and think about every glass, plastic, or metal package you see. Berlin Packaging touches virtually every market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and now, cannabis too.

Next, combine that with an award-winning culture. Our 2,000+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles and embody an “Anything is Possible!” mindset. We love it here. Our engagement scores are 2x the national average. And every single employee shares in Berlin’s profitable growth.

Now you understand why since1898, our 100+ year-old company has grown 5x faster than our industry! And we're not done yet.

In order to continue our record growth streak, we need people like YOU to join our team! Are you up for the opportunity of a lifetime? If so, we are seeking a driven and successful Collections Specialist who will management collection activities for portfolio of business units(s) with a focus and understanding of specific customer processes / requirements.

Key Accountabilities:

Perform outbound collection calls in a professional manner while developing and improving customer relationships.
Provide timely and appropriate feedback to incoming responses from automated collection communications.
Communicate with internal and external customers to resolve disputed balances.
Monitor customer performance relative to payment terms.
Prepare monthly reports of past due accounts and other various reports as required.
Respond to customer reference inquiries in a timely manner.
Monitor customer accounts for signs of financial problems for escalation to management.
Promote sales growth by using discretion and professional judgement to prevent credit & collection efforts from adversely affecting customer relations.
Validation of sales tax exemptions.
Fulfill employee portion of the “Berlin Values”.

Knowledge, Skills, Abilities:

Associate degree in business or finance or the equivalent experience.
Minimum 2 to 3 years of experience in a fast pace B2B collections role.
Interpersonal effectiveness, problem solving and a comfort level with basic negotiation skills required.
Must possess excellent organizational skills with attention to detail, ability to multi-task and collaborate with others
Basic MS Office proficiency.
Peoplesoft experience preferred
Business judgment and knowledge of collections tools and techniques.

Working Environment:

Fast-paced corporate office environment.
No travel required.

We recruit traits, not skills. We believe in hiring smart, passionate people who are thirsty for knowledge and enthusiastic to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging offers an outstanding compensation and benefits package including the 1Berlin Shared Ownership Plan, profit sharing, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, paid parental leave, health club reimbursement, tuition reimbursement, 529 college savings plan, employee assistance, smoking cessation program, pet insurance, employee discounts, employee referral program, and flexible spending accounts for transportation, medical, and dependent care expenses.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

*This position is not eligible for sponsorship.

*Berlin Packaging maintains a smoke-free workplace.

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