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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
office centric work schedule at any of the posted locations.JOB SUMMARY
Responsible for leading a group of teammates handling collection/recovery activities. Train and ensure that assigned teammates follow standardized collection procedures for all assigned accounts. Take a leadership role among other leaders and serve as primary POC for lines of business. Responsible for the execution and delivery of critical business components as determined by Key Performance Indicators (KPI) through hiring, training, developing and motivating teammates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Ensure teammates have followed standardized collection procedures for all assigned accounts and monitor objectives using standard management reporting systems.
2. Provide ongoing training and feedback to teammates to ensure appropriate performance, engagement, and career development. Independently address more complex teammate performance. Assist other leaders with teammate performance and direction.
3. Review and analyze daily, weekly, and monthly performance reports (teammate and portfolio) for trends and take necessary actions.
4. Serve as primary point of contact in managing the relationship with business partners.
5. Ensure appropriate approval, disposition, and treatment for accounts based on account status and regulatory requirements consistent Default Management policies and established standards for assigned area (eg write down, repossession, non-accrual, charge off, legal/agency placement, etc).
6. Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets, loan losses, recovery, etc.
7. Provide information and execution plans for continuous improvement in department processes, assisting with department projects.
8. Ensure execution and compliance with all policies and procedures.
9. Make recommendations for teammates regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Also establish priorities and resolve teammate issues.
10. Perform other duties as directed by Collections Manager.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree, or equivalent education and related training
2. Five years of experience in default or equivalent leadership experience
3. Five years of experience successfully leading a team through adversity and significant change
4. Excellent verbal and written communication skills
5. Excellent decision-making and problem-solving skills in routine and non-routine situations
6. Excellent time management and organizational skills
7. Excellent analytical skills and ability to recommend operational and process improvements
Preferred Qualifications:
1. Bachelor's Degree in a business-related field
2. Previous leadership experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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